What to do: restart loop on computer?

[Babytoxie]

This morning, I started up my desktop. It got to the point where it was ready to load Windows, then it shut down and restarted... over and over and over.

I tried initiating safe mode, debugging mode, restore mode - nothing can get around the shutdown and restart loop. The computer was off all night, so I don't think its overheating. Nothing is physically wrong with it as far as I can tell. All I can figure is that I have a virus.

Have any of you encountered this problem? What did you do?

[lord odin]

Post what version of windows you are running.

[Babytoxie]

Windows XP

[Babytoxie]

Ran it in to Best Buy for a $70 diagnostic. Also bought an external hard drive - too little, too late, but oh well...

[riderV3]

Some malwares or add cookies glue themselves to your operating system and when they're removed they take a chunk of the system with them and can cause the restart loop.


And the last thing you want to do is to let Geek Squad fiddle with it, they're a bunch of morons and the stuff they use tend to mess up the rest of your system.


Last time my sis brought her laptop to Geek Squad and they get the restart loop fixed but completely screwed up the screen brightness setting.
My sis brought it back in and after they fixed the brightness setting(by reformatting the system, doh! Like we don't know how to do that.) the built-in blue-ray player was rendered uselsess...

[Babytoxie]

Geek Squad was fine. I bought an external hard drive when I took the desktop in. They were able to retrieve my files and back everything up. I only had them run a diagnostic (no repair), and the hardware was not the problem, so I took it home and reloaded Windows, then transferred all my files. Actually, I should do that more often, as my computer hasn't run this smoothly in quite a while. :thumbs2: