Huntress EX Dye Bleed on the Cape

[Gothamite]

People started receiving the EX (with two crossbows) yesterday, Wednesday, 2017-09-27. Just wanted a handy area showing a common problem. The purple dye is bleeding on the white trim. Also, some people are getting capes with cracked pleather.

Clicking on a forum member's name will take you to that person's original post in the main Huntress thread.

Edit: As of Monday, 2017-10-02, Sideshow is offering to send a "care kit" and a $30 credit as the solution to this issue.

Please limit discussion in this thread to the dye bleed and cracked pleather issue.

--------------------------------------------------

dharper (http://www.statueforum.com/showpost.php?p=5510919&postcount=1189)
https://s19.postimg.org/ba83sb5tf/IMG_4046.jpg


jedi_don (http://www.statueforum.com/showpost.php?p=5510994&postcount=1208)
https://s26.postimg.org/y6nndlw49/Ijedi_don_IMG_2783.jpg


built2shred (http://www.statueforum.com/showpost.php?p=5511037&postcount=1215)
http://i296.photobucket.com/albums/mm173/Monoth/SS%20Huntress/Huntress%2002.jpg


Y3E (http://www.statueforum.com/showpost.php?p=5511337&postcount=1249)
https://farm5.staticflickr.com/4421/37127208470_aa39f00d2b_k.jpg


nearmint (http://www.statueforum.com/showpost.php?p=5511052&postcount=1219)
https://preview.ibb.co/cgN26G/IMG_0197.jpg


risingstar (http://www.statueforum.com/showpost.php?p=5511371&postcount=1255)
https://s6.postimg.org/scnfio29t/Hunt-violet-a.jpg

https://s6.postimg.org/mafss6dtt/Hunt-violet1a.jpg


marvelboi (http://www.statueforum.com/showpost.php?p=5511869&postcount=1294)
(No picture posted)

[Gothamite]

jeremydmc (http://www.statueforum.com/showpost.php?p=5512036&postcount=1304)
Also: cracked cape
https://i.imgur.com/OzqlBLI.jpg


FROBAY (http://www.statueforum.com/showpost.php?p=5512044&postcount=1308)
(No picture posted)


pokritz17 (http://www.statueforum.com/showpost.php?p=5512047&postcount=1309)
(Also: defective base)
https://s25.postimg.org/q3ckgrmd9/pokritz.jpg


Spam Filter (http://www.statueforum.com/showpost.php?p=5512067&postcount=7)
https://s25.postimg.org/5pp3wduen/Spam_Filter.jpg


VS1976 (http://www.statueforum.com/showpost.php?p=5512177&postcount=1347)
http://i65.tinypic.com/141i3vk.jpg


jeff0850 (http://www.statueforum.com/showpost.php?p=5512381&postcount=1388)
(Also: cracked cape)
https://s25.postimg.org/sl1ox48gf/jeff0850.jpg


NorthernLadMSP (http://www.statueforum.com/showpost.php?p=5512401&postcount=1393)
https://i.imgur.com/TqxkGjJ.jpg

[Gothamite]

generalzodlives (http://www.statueforum.com/showpost.php?p=5513008&postcount=1483)
https://uploads.tapatalk-cdn.com/20171002/28ed240ba472dd2f2966fd7656280b53.jpg


EricS6X (http://www.statueforum.com/showpost.php?p=5513095&postcount=1508)
http://i66.tinypic.com/24264xv.jpg


Iko Iko (http://www.statueforum.com/showpost.php?p=5513195&postcount=63)
https://s1.postimg.org/1dzf5ahzjz/Iko_Iko.jpg


jpuli28 (http://www.statueforum.com/showpost.php?p=5513213&postcount=64)
(No pic posted)


Vendetta (http://www.statueforum.com/showpost.php?p=5513296&postcount=1533)
(No pic posted)


Hitman84 (http://www.statueforum.com/showpost.php?p=5513373&postcount=73)
https://s1.postimg.org/16r83yiwn3/attachment.jpg


jeff0850 (http://www.statueforum.com/showpost.php?p=5513474&postcount=1544)
(No pic posted)

[Gothamite]

Wah (http://www.statueforum.com/showpost.php?p=5513570&postcount=1545)
(Note: Wah also received a statue that doesn't fit into the base and had a piece of tape that indicated the statue was an "error".)
https://s1.postimg.org/6dledf5k3z/Huntresserror.jpg


Tabbykitty (http://www.statueforum.com/showpost.php?p=5514494&postcount=1557)
(No pic posted)


OrangeCrush (http://www.statueforum.com/showpost.php?p=5514495&postcount=77)
https://i.imgur.com/0YpHixn.jpg


SludgesicleMan (http://www.statueforum.com/showpost.php?p=5514971&postcount=79)
(No pic posted)


jimcap
https://s1.postimg.org/118nhh1wtb/442.jpg


Rogue_Psylocke (http://www.statueforum.com/showpost.php?p=5525257&postcount=1585)
(No pic posted)

[Gothamite]

Reserved

[Zombiez]

That looks terrible

[Spam Filter]

I got mine, it's a beautiful statue but I have some bleeding too. If everyone's has it I'm not sure they can possibly have replacements since chances are they are all like this.

[Gothamite]

I got mine, it's a beautiful statue but I have some bleeding too. If everyone's has it I'm not sure they can possibly have replacements since chances are they are all like this.

It should be relatively inexpensive to make more capes. They might even have extras on hand already for contingencies.

[qz33]

It should be relatively inexpensive to make more capes. They might even have extras on hand already for contingencies.

If it is widespread I doubt they will do anything.

Purple is notorious for color transfer especially if it isn't set through enough washes.

[Gothamite]

If it is widespread I doubt they will do anything.

http://photos1.blogger.com/blogger/7113/3044/400/10-21-2006%2009%3B38%3B57PM.jpg

[qz33]

http://photos1.blogger.com/blogger/7113/3044/400/10-21-2006%2009%3B38%3B57PM.jpg

I mean they'll probably let you return for a refund but Sideshow is like It; they know their customers and their endless fear of missing out.

[Gothamite]

I mean they'll probably let you return for a refund

Well, risingstar is getting a refund.

I went ahead and asked for a full refund and was confirmed that it was granted. Alas, I work too hard for my money to have to deal with this sort of thing. Thankfully, the SS customer rep was gracious and accommodating. I hope you guys receive bleed-free capes. I'm going to move on from this one.

[VS1976]

How could this happen? Will bleaching part of the cape help?

[Gothamite]

How could this happen? Will bleaching part of the cape help?

Apparently, that's a bad idea, and the bleach might ruin the purple as well.

[Spam Filter]

Maybe a cotton swab on the discolored parts?

[nearmint]

Here's mine...

https://preview.ibb.co/cgN26G/IMG_0197.jpg (https://ibb.co/g4imYw)
https://preview.ibb.co/dCLN6G/IMG_0202.jpg (https://ibb.co/moaB0b)
https://preview.ibb.co/iSO9mG/IMG_0203.jpg (https://ibb.co/kO8aRG)

[VS1976]

Mine has the same thing. The cape has a weird smell and has a oil feel to it. I wonder when it was in the bag and something happened chemically which caused it to bleed over time.?

[qz33]

Well, risingstar is getting a refund.

Yeah, I meant nothing outside their usual offer of a credit or full refund.

Pretty sure though the desired fix is a corrected replacement cape and that's what I don't see happening.

[Gothamite]

Pretty sure though the desired fix is a corrected replacement cape and that's what I don't see happening.

That's too bad.

EX ES: 750
Reg ES: 1250

Combined run: 2000

Sideshow also ordered extras of everything in case things needed to be replaced. It would seem that the cape is cheaper to manufacture than the head, body, base, or arms. Even if they only have 100 spare capes, they didn't offer them to the first recipients?

Oh well.

[Vince-Vell]

I wonder if you just rub the purple fabric onto some cloth towel or old white t-shirt to see if it rubs off. Or try that with some damp water to it.

If it comes out the fabric wasn't dyed correctly would be my guess, or it was a light purple fabric and the factory just dyed it darker to save money and its bleeding.

Someone told me while back these fabrics are not cotton, they are made from plastic recycled bottles so they are really plastic which dye never sticks too.

[OrangeCrush]

If it is widespread I doubt they will do anything.

Purple is notorious for color transfer especially if it isn't set through enough washes.

I disagree. Sideshow has raised their game in just about every manner possible in my book. I just can't see them coming to the decison that this is ok and nothing will be done about it, not at these price levels. And offering people a small refund isn't a fix in my book. If I wind up being wrong, I will be extremely disappointed in Sideshow.

I do have a friend that is an archivist that has quite a bit of expereince now. She might be able to offer some advice depending on what the material is and what type of dyes were used. If Sideshow does wind up screwing people, this would be a great way to make some money for people that make various replacement parts available for statues.

[Jiggatron69]

I wonder if you just rub the purple fabric onto some cloth towel or old white t-shirt to see if it rubs off. Or try that with some damp water to it.

If it comes out the fabric wasn't dyed correctly would be my guess, or it was a light purple fabric and the factory just dyed it darker to save money and its bleeding.

Someone told me while back these fabrics are not cotton, they are made from plastic recycled bottles so they are really plastic which dye never sticks too.

I recall the "fabric" being some kind of PET derivative that is then mixed with polyester and treated with a softener chemical to create a fabric look/feel. I mean I guess it's cheaper somehow than just buying a roll of fabric?

[Gothamite]

Updated OP to take into account the cracked pleather.

[nearmint]

Hey guys, I did a quick video about the cape problems...

Defective Capes on the Huntress Premium Format Statue from Sideshow Collectibles (https://youtu.be/QWQgECqUxhc)

[Gothamite]

Hey guys, I did a quick video about the cape problems...

Defective Capes on the Huntress Premium Format Statue from Sideshow Collectibles (https://youtu.be/QWQgECqUxhc)

It's great! Too bad this forum doesn't embed YouTube videos.

[nearmint]

It's great! Too bad this forum doesn't embed YouTube videos.

If anyone wants to post their pics of the problem in the video's comments section, please feel free.

:edit: I just posted a link to this thread there. Maybe that works just as well.

[jeremydmc]

Put in my replacement request as well.

[House]

Hey guys, I did a quick video about the cape problems...

Defective Capes on the Huntress Premium Format Statue from Sideshow Collectibles (https://youtu.be/QWQgECqUxhc)

Nice video, really hope sideshow comes through for you all!

[OrangeCrush]

Even tho I havent recieve mine yet, I just wrote Sideshow a pretty long email expressing how important I think it is that they fix this issue in a proper manner and not just issue a BS partial refund. It certainly can't hurt.

[nearmint]

Does anyone have this piece that does NOT have the ink blead?

[Gothamite]

It really does seem like 100%. I spoke with someone who isn't a member of any collectibles forum, and his statue has the dye bleed issue.

[NorthernLadMSP]

Do we know if anyone has received a regular (non-EX)?

[thecollector80]

Do we know if anyone has received a regular (non-EX)?

I ordered the regular from SSC. My flex payment was delayed twice and still not charged the final payment... so maybe the issue will be fixed in time before the regulars start shipping out.

[OrangeCrush]

It really does seem like 100%. I spoke with someone who isn't a member of any collectibles forum, and his statue has the dye bleed issue.

One of my buddies who lives in Baltimore already received his and he said his has the bleed on it as well. So it really is looking like 100% thus far, at least from this batch. IMO thats a good thing as Sideshow can brush it under the rug if its just a few people, but you start talking about the majority of statues and it becomes a CS nightmare if not handled properly.

[Comicbookguy]

Maybe ss should do a recall? These are not kids toys or action figure prices.

[nearmint]

No reason to recall. Just send out new capes. They've got my address.

[kharlamov]

No reason to recall. Just send out new capes. They've got my address.

Agreed seems like an easy problem to solve.

[Comicbookguy]

There’s no way they will have so many replacements for the capes. Maybe only 10% only. Unless they make more.

[Gothamite]

Unless they make more.

That's the general idea.

[jedi_don]

Making more capes is easier said than done.

1. I do feel this is an issue with white vinyl material choice. If this is true, some redesign needs to be done and new white material selected.
2. The purple fabric may be custom ordered. If so, it will take time to order more.
3. The factory that made the capes has other items to produce. So ordering replacement capes will have to get in the production queue.

And if this problem is on all Huntress statues, there is most likely elt going to be some debate as to who fault this is and who will pay for the replacement. Cost will include the production of the replacement capes, shipment to the US and the shipment to buyers and resellers.

[Gothamite]

Making more capes is easier said than done.

1. I do feel this is an issue with white vinyl material choice. If this is true, some redesign needs to be done and new white material selected.
2. The purple fabric may be custom ordered. If so, it will take time to order more.
3. The factory that made the capes has other items to produce. So ordering replacement capes will have to get in the production queue.

And if this problem is on all Huntress statues, there is most likely elt going to be some debate as to who fault this is and who will pay for the replacement. Cost will include the production of the replacement capes, shipment to the US and the shipment to buyers and fesellers.

That's all true, but setting aside the time component, Sideshow and its partners can make replacement capes in mass quantities for much cheaper than it would cost us to find someone to make custom capes. The mold / pattern is already there, they just have to use better materials.

(I once tried to make a scarf for a 1/6 scale figure, and that was a pain.)

[nearmint]

Making more capes is easier said than done.

1. I do feel this is an issue with white vinyl material choice. If this is true, some redesign needs to be done and new white material selected.
2. The purple fabric may be custom ordered. If so, it will take time to order more.
3. The factory that made the capes has other items to produce. So ordering replacement capes will have to get in the production queue.

And if this problem is on all Huntress statues, there is most likely elt going to be some debate as to who fault this is and who will pay for the replacement. Cost will include the production of the replacement capes, shipment to the US and the shipment to buyers and resellers.

All true, but that’s Sideshow’s problem, isn’t it? They delivered a substandard product and need to make good.

[jpuli28]

I created a poll on the Sideshow Collectibles collector's Facebook page to add to the forum(s) complaints.

https://www.facebook.com/groups/10620267008/

[jedi_don]

All true, but that’s Sideshow’s problem, isn’t it? They delivered a substandard product and need to make good.

Agreed. Just saying this isn’t necessarily an easy fix and may take some to resolve. I haven’t heard back from Sideshow yet. I guess they are trying to figure out how to respond to this.

[OrangeCrush]

Making more capes is easier said than done.

1. I do feel this is an issue with white vinyl material choice. If this is true, some redesign needs to be done and new white material selected.
2. The purple fabric may be custom ordered. If so, it will take time to order more.
3. The factory that made the capes has other items to produce. So ordering replacement capes will have to get in the production queue.

And if this problem is on all Huntress statues, there is most likely elt going to be some debate as to who fault this is and who will pay for the replacement. Cost will include the production of the replacement capes, shipment to the US and the shipment to buyers and resellers.

Well, we really don't know how many of these have been made and shipped out thus far. If its limited to just a single batch it might not be nearly as many replacemnts as some might think. And based on the pics, that purple fabric just looks like a basic cotton farbic, which could be sourced from TONS of different farbic companies if need be.

And the design of the cape is really not a complex thing to do. In fact, they really don't even need to redesign it. If the issue was just with a particular farbic/material bleeding the dye, all they have to do is switch out the problematic fabric/material with something that works better. And given that this is largely on the shoulders of the factory that produced them, I don't think they would have a problem sticking this fix at the top of their queue as 1, its a pretty easy fix and shouldn't take too long to pump out replacements and 2, this is Sideshow and much of their business likely comes from Sideshow so they will likely be willing to do what is necessary to make Sideshow happy. If that means delaying some other statue for a couple of days so they can pump out some replacement capes....well, I really can't see them saying no.

[nearmint]

I haven’t heard back from Sideshow yet. I guess they are trying to figure out how to respond to this.

I haven't either, but it's only 8:45 on the west coast. They're probably just starting their work day.

[Gothamite]

I haven't either, but it's only 8:45 on the west coast. They're probably just starting their work day.

They have time to promote the Aspen statue on their website and Instagram account but are still silent about the Huntress cape.

[Gothamite]

What risingstar and jedi_don have posted is turning out to be true. The longer that the cape sits inside the box, the worse the problem gets.

EricS6X just posted this pic:

http://i66.tinypic.com/24264xv.jpg

[qz33]

They have time to promote the Aspen statue on their website and Instagram account but are still silent about the Huntress cape.

Is this one of your first statues/dealings with Sideshow Gothamite?

Sideshow is large company. The folks doing promotions are in no way the same as those dealing with issues.

[Gothamite]

Is this one of your first statues/dealings with Sideshow Gothamite?

Sideshow is large company. The folks doing promotions are in no way the same as those dealing with issues.

I'm aware, but that's like Experian announcing they made record profits on the same day that they revealed their data breach.

[nearmint]

I'm sure they're taking some time to formulate a plan.

[Gothamite]

It really does seem like 100%. I spoke with someone who isn't a member of any collectibles forum, and his statue has the dye bleed issue.

My friend was offered a "care kit" and a $30 credit. He opted for a full refund.

[NorthernLadMSP]

What is a care kit?

[nearmint]

My friend was offered a "care kit" and a $30 credit. He opted for a full refund.

If that's what they offer me, I'll do the same. It's not my job to fix their mistakes.

[NorthernLadMSP]

If that's what they offer me, I'll do the same.

Same. I have no issues sending it back.

[Gothamite]

What is a care kit?

Probably something to wipe the dye from the white trim, though this wouldn't take care of the cracking that some of you have seen on your capes.

[crimsinwing1989]

My friend was offered a "care kit" and a $30 credit. He opted for a full refund.
lol, i guess new capes are out the window.

[Gothamite]

lol, i guess new capes are out the window.

I see what you did there. ;)

[SludgesicleMan]

Great...mine comes on Wednesday. I guess it's pretty much is a 100% guarantee that there will be a cape bleeding issue. SMH.

So out of my last 5 sideshow pieces, this is how it went.

Wonder Woman Regular: Right hand holding shield a totally different flesh tone from the rest of her body. Kept it anyway and never mentioned it.

Green Lantern EX: Ex Hand Holding Lantern was broker at forearm. Sideshow replaced.

Bane Ex: regular head was terribly painted and it looked like they over painted parts of his mask. Sideshow wasn't going to replace but after I got very mad and sent more detailed photos of the crappy paint job they replaced my head.

Rocket Racoon: perfect

Huntress: You know how this is going to turn out.

This might be my last statue from Sideshow for a long time. I'll just continue to concentrate on graded comics.

[built2shred]

I got an email from Daniel, he said they're aware of the problem and will email me back once they figure out a solution. He also offered me a full refund if I wasn't happy with the overall statue.

[Tbolt]

I'm aware, but that's like Experian announcing they made record profits on the same day that they revealed their data breach.

Not very fair. Go home everyone, QC department had an off day.

I am sure they are just now findng out this is a widespread issue. they probably didn't leave on Friday with any idea this was hitting at 100%.

[crimsinwing1989]

I see what you did there. ;)
:)
Great...mine comes on Wednesday. I guess it's pretty much is a 100% guarantee that there will be a cape bleeding issue. SMH.

So out of my last 5 sideshow pieces, this is how it went.

Wonder Woman Regular: Right hand holding shield a totally different flesh tone from the rest of her body. Kept it anyway and never mentioned it.

Green Lantern EX: Ex Hand Holding Lantern was broker at forearm. Sideshow replaced.

Bane Ex: regular head was terribly painted and it looked like they over painted parts of his mask. Sideshow wasn't going to replace but after I got very mad and sent more detailed photos of the crappy paint job they replaced my head.

Rocket Racoon: perfect

Huntress: You know how this is going to turn out.

This might be my last statue from Sideshow for a long time. I'll just continue to concentrate on graded comics.
1 out of 5 is not so bad.:drinking:well 2 when the cape issue is resolved.

[Iko Iko]

Mine came in. Guess what? I have a cape bleed. Trying to decide if I should get a replacement or ask for a full refund.

[jpuli28]

FYI, the "care kit" is NOT to remove the dye. Its a kit they've had for as long as I can remember...

What's in the Box?
Brush
Lint Roller
Cloth
Tweezers
Scissors

[jpuli28]

431/750... Bleed

[Gothamite]

Not very fair. Go home everyone, QC department had an off day.

I am sure they are just now findng out this is a widespread issue. they probably didn't leave on Friday with any idea this was hitting at 100%.

The issue was noticed before Friday.

[SSAlex]

Going to post in here too...

Hi All!

I just wanted to pop in and say a few things...

So so so very sorry to see the issue with the cape for Huntress's that ya'll received. A solution is currently being sought for the capes. Thank you so much for those that have already contacted Customer Service to report their issue. We want everyone that has found any problems with their Huntress to please contact us right away, so if you haven't yet reached out please do so at your earliest convenience.

Thank you so much!

[OrangeCrush]

Going to post in here too...

Hi All!

I just wanted to pop in and say a few things...

So so so very sorry to see the issue with the cape for Huntress's that ya'll received. A solution is currently being sought for the capes. Thank you so much for those that have already contacted Customer Service to report their issue. We want everyone that has found any problems with their Huntress to please contact us right away, so if you haven't yet reached out please do so at your earliest convenience.

Thank you so much!

Very glad to hear!

[Tbolt]

The issue was noticed before Friday.

Slaps head....

You have really been unsufferable over this entire thing.

What I stated was, they could not have known how widespread the problem was before turning out the lights on Friday, as people just started receiving them. They probably were not aware of how widespread this was at the time. As more and more continued to be unboxed through the weekend, without one unaffected cape, the forum, after business hours, was ahead of CS.

Geez, even the first review on here missed the cape problem at first, then ammended it.

But you seem to think everyone working for SS should have dropped what they were doing to address this, when they probably didn't start the day even aware this was a widespread problem. Is that clear?

And thanks to Alex, we now know they ARE aware and working on a solution.

[nbr3bagshotrow]

Slaps head....

You have really been unsufferable over this entire thing.

What I stated was, they could not have known how widespread the problem was before turning out the lights on Friday, as people just started receiving them. They probably were not aware of how widespread this was at the time. As more and more continued to be unboxed through the weekend, without one unaffected cape, the forum, after business hours, was ahead of CS.

Geez, even the first review on here missed the cape problem at first, then ammended it.

But you seem to think everyone working for SS should have dropped what they were doing to address this, when they probably didn't start the day even aware this was a widespread problem. Is that clear?

And thanks to Alex, we now know they ARE aware and working on a solution.
And SS monitors this forum minute by minute.:rolleyes:

[Gothamite]

And SS monitors this forum minute by minute.:rolleyes:

SSAlex was actually logged into SF.com this weekend.

[nbr3bagshotrow]

SSAlex was actually logged into SF.com this weekend.

I keep my browser open and minimized all the time and it shows me logged in. Doesn’t mean I’ve read anything.

[Hitman84]

Definitely bleeding here too.

[Comicbookguy]

My friend was offered a "care kit" and a $30 credit. He opted for a full refund.

Omg! I’m glad I missed this one. Will buy after it’s resolved

[jedi_don]

I haven't either, but it's only 8:45 on the west coast. They're probably just starting their work day.

I received an email reply from Sideshow today. As expected, thet are still working out their resolution. I appreciate the reply, even if it us a form letter.

Thank you very much for your email, and we are sorry to see the issue you are reporting on Huntress's cape. We are aware of the issue, and our team is hard at work to find the best possible solution to fix this for you. We appreciate your patience as we work to resolve this, and we will be contacting you as soon as we have more information on how we can proceed.

If you are unhappy with the item overall, and do not wish to wait, please let us know and we will be able to return the statue for a full refund.

Again, we thank you for your patience. If you have any questions, please do not hesitate to contact us.

[boibleu22]

Slaps head....

You have really been unsufferable over this entire thing.

What I stated was, they could not have known how widespread the problem was before turning out the lights on Friday, as people just started receiving them. They probably were not aware of how widespread this was at the time. As more and more continued to be unboxed through the weekend, without one unaffected cape, the forum, after business hours, was ahead of CS.

Geez, even the first review on here missed the cape problem at first, then ammended it.

But you seem to think everyone working for SS should have dropped what they were doing to address this, when they probably didn't start the day even aware this was a widespread problem. Is that clear?

And thanks to Alex, we now know they ARE aware and working on a solution.


Gothamite has way too much damn time on his hands to devote to an issue on a statue he likely won't ever get. It's great that you're organizing this, but holy hell just give it a rest, Gothamite.

[OrangeCrush]

Well, here are a few pictures of my cape,

https://i.imgur.com/yxD2FlB.jpg

https://i.imgur.com/SBSmpD0.jpg

https://i.imgur.com/0YpHixn.jpg

Not as bad as some others in here, but its still there. And I'm not risking any bleeding on the statue, just to be 100% safe. I will wait for a replacement before putting it on. Better to be safe than sorry.

[French Cancan]

Huntress, please, stop eating blueberries.

[SludgesicleMan]

Mine was pretty bad. Why doesn't Sideshow just send everyone replacements since it's 100% bleed on the capes. This is getting old.

The statue looks phenomenal though. One of the best female statues I've ever seen.

[Gothamite]

Mine was pretty bad. Why doesn't Sideshow just send everyone replacements since it's 100% bleed on the capes. This is getting old.


It will take time to test new materials for color fastness and to manufacture new capes. Also, like most businesses in similar circumstances, Sideshow is probably hoping that some people don't ask for replacements in order to save on costs.

[Gothamite]

I don't know if "jimcap" is a member of this forum, but his statue, #442, also has dye bleed.

https://s1.postimg.org/118nhh1wtb/442.jpg

[Tbolt]

It will take time to test new materials for color fastness and to manufacture new capes. Also, like most businesses in similar circumstances, Sideshow is probably hoping that some people don't ask for replacements in order to save on costs.

They have stopped processing final payments until the new capes arrive.

[Armored_Berserk]

For me it's cancel, don't care anymore of the statue and would be affraid that the new cape will have the same issue in time...

[Indomitus]

Have collectors seen this on other statues or is there something about the dyes and process specifically here?

[RadAsGhoul]

They have stopped processing final payments until the new capes arrive.

I just got an email saying that my final payment is scheduled for tomorrow and that the capes will be sent out when they are produced at a later date.

[Iko Iko]

For me it's cancel, don't care anymore of the statue and would be affraid that the new cape will have the same issue in time...

This is what I did. I cancelled my EX. Over time, if the cape turns out well, I can purchase a Regular (I liked the look of the staff in the left hand better than the double crossbows anyway).

[nearmint]

I just got an email saying that my final payment is scheduled for tomorrow and that the capes will be sent out when they are produced at a later date.

It's odd. They're only alerting those who still have a final payment that they're going to get a replacement cape. Those of us who already have the statue in-hand haven't received any notification that we'll be receiving a replacement.

[jeremydmc]

Yep, I have not gotten an email about a replacement either.

[Nugchompa]

I imagine you need to contact them on a one on one basis if you have already gotten it. Otherwise, they may assume you are satisfied.

[nearmint]

I imagine you need to contact them on a one on one basis if you have already gotten it. Otherwise, they may assume you are satisfied.

I contacted them right away, and customer service responded that they were coming up with a solution and would update us when one was settled on. Apparently, they have a solution, but aren't letting those who already have the piece in-hand know.

[Ryanbusts]

Can't wait til it's fixed so I can comfortably order this beautiful statue.

[jeremydmc]

I contacted them right away, and customer service responded that they were coming up with a solution and would update us when one was settled on. Apparently, they have a solution, but aren't letting those who already have the piece in-hand know.

Same here. I contacted them right after I got mine in hand.

[Gothamite]

Most likely they're still working on a solution and don't actually have a plan ready to execute yet. They have to replace 2000 capes, some of which may still be in containers or storage facilities.

[dharper]

Just got an email saying they are going to ship out new foes in the near future.

[nearmint]

October 10, 2017

Dear Valued Collector,

Thank you for purchasing the Huntress Premium Format Figure.

Sideshow is aware of an issue that a number of our collectors have reported related to dyed purple fabric bleeding onto the white trim of the cape on this collectible. We sincerely apologize to all collectors affected by this and regret the error. Of course, Huntress collectors are eligible to have their cape replaced at no cost.

We are actively working to have additional replacement capes produced. Replacement capes will be shipped out at no charge to all collectors who purchased the Huntress Premium Format figure direct from the Sideshow website. No additional action is required on your behalf and we will be shipping replacement capes in the very near future.

Should you have any additional questions or concerns with regard to this matter, please do not hesitate to contact our Customer Support team. You can e-mail support@sideshow.com, use the Live Chat service available at sideshow.com, or call toll free 1-855-SIDESHOW. Normal business hours are Monday through Friday 8:30 AM to 4:30 PM Pacific Time.

Thank you for your patience, understanding, and continued support.

- Sideshow Support Team

[bdlovelace]

I just got the same email. SS rocks.

[jeremydmc]

Just got my email as well.

[NorthernLadMSP]

Same here! Super excited they are doing the right thing and getting everyone a clean cape.

[SuperJ300]

This is brilliant news!

[OrangeCrush]

Definitely great news and just further proof that this isn't the Sideshow of days past.

[House]

Same here! Super excited they are doing the right thing and getting everyone a clean cape.

Glad they are replacing everyones cape on this! I am sure it was a total bummer when you guys recieved yours!

[SONICobra]

very cool, congrats everyone - and big kudos to SS for making it right :buttrock:

[shadow.broker]

October 10, 2017

Dear Valued Collector,

Thank you for purchasing the Huntress Premium Format Figure.

Sideshow is aware of an issue that a number of our collectors have reported related to dyed purple fabric bleeding onto the white trim of the cape on this collectible. We sincerely apologize to all collectors affected by this and regret the error. Of course, Huntress collectors are eligible to have their cape replaced at no cost.

We are actively working to have additional replacement capes produced. Replacement capes will be shipped out at no charge to all collectors who purchased the Huntress Premium Format figure direct from the Sideshow website. No additional action is required on your behalf and we will be shipping replacement capes in the very near future.

Should you have any additional questions or concerns with regard to this matter, please do not hesitate to contact our Customer Support team. You can e-mail support@sideshow.com, use the Live Chat service available at sideshow.com, or call toll free 1-855-SIDESHOW. Normal business hours are Monday through Friday 8:30 AM to 4:30 PM Pacific Time.

Thank you for your patience, understanding, and continued support.

- Sideshow Support Team

Well I am curious how the possible problems will be handled with pieces coming from wholesale distributors. I hope it won't be as usual (take a $30 discount or smash the statue for full refund).

[AC_808]

Nah ...I doubt it. I'm betting the retailers (wholesale distributors as you call them) will be able to request these replacement capes when they need them.

I'm betting people that bought from retailers ...and know about the defective capes ...will go back to the retailers to request a replacement cape. No need to smash the statues, if SSC is willing to ship these replacement capes for free.

[Gothamite]

Replacement capes have started arriving. The purple is slightly lighter.

Video by neamint: https://www.youtube.com/watch?v=Jmh2Q6ymTL4

http://www.statueforum.com/showpost.php?p=5535933&postcount=1630

https://s7.postimg.org/x6ur7xrij/Cape1.jpg

https://s7.postimg.org/ucrluhx23/Cape2.jpg

[nearmint]

Video by neamint: https://www.youtube.com/watch?v=Jmh2Q6ymTL4



Thanks for posting that. I forgot about this separate thread about the ink bleed problem.

Unfortunately, my replacement cape is not perfect.

[Gothamite]

Thanks for posting that. I forgot that about this separate thread about the ink bleed problem.

Unfortunately, my replacement cape is not perfect.

https://s7.postimg.org/8e3kqn7aj/Dots.jpg

http://alford.com/wp-content/uploads/2015/08/Return-To-Sender-1170x767.jpg

[risingstar]

Sorry to hear that Sideshow didn't resolve the bleeding problem fully on yours. Hopefully, the entire run isn't like that, and that if it isn't, they'll have another replacement for you. I actually reviewed this piece for the forum but opted to get the refund shortly thereafter.

[Gothamite]

Sorry to hear that Sideshow didn't resolve the bleeding problem fully on yours. Hopefully, the entire run isn't like that, and that if it isn't, they'll have another replacement for you. I actually reviewed this piece for the forum but opted to get the refund shortly thereafter.

I think the stains will appear for other people with the passage of time. Also, as nearmint noted, the original cape matched Huntress's mask, but this new one doesn't.

[Iko Iko]

I returned this entire statue because frankly, I was never going to trust this cape after the earlier issues.

[qz33]

Like I said before purple is a notorious dye.
Happy for all it works out for though.

[OhHaiMark]

New cape is perfect. Hopefully it stays that way.

[Gothamite]

New cape is perfect. Hopefully it stays that way.

http://i.perezhilton.com/wp-content/uploads/2013/11/nic-cage-sex-pics.gif

[jeremydmc]

Got mine a day early. Looks better than the first one but it is far from perfect. Bottom right side of the cape has 4 purple dye dots on the white trim. 1 on the outer trim and 3 on the inner part. Very small ones but they are there. It's in the spot where the cape was folded over in the packaging.

[NorthernLadMSP]

Got mine a day early. Looks better than the first one but it is far from perfect. Bottom right side of the cape has 4 purple dye dots on the white trim. 1 on the outer trim and 3 on the inner part. Very small ones but they are there. It's in the spot where the cape was folded over in the packaging.

Mine is similar. Much better than the original, but I have two tiny dots. They aren't that noticeable unless you look really close. One corner of the stitching looks like it was done by a 5 year old, but luckily that bad section is only about 1/4 of an inch.

Overall, I'm good. I can actually display her now with the cape. Although, this experience has truly reminded me why I despise fabric and I might be MUCH more hesitant about ordering pieces with fabric in the future.

[nearmint]

Although, this experience has truly reminded me why I despise fabric and I might be MUCH more hesitant about ordering pieces with fabric in the future.

Same here.

[thecollector80]

Lol...came home after a vacation and saw a package from SSC and thought...wtf is this package? Opened it and was the replacement cape i just totally forgot about.

Thanks SSC for the replacement. Now i have another extra part i can toss in my "loose parts bin" for future custom projects. :) yes my original cape has the bad purple bleed...but didnt stress out about it as i thought it was just another one of those fixes i had to do on these production statues that almost always have something wrong with them or basically not "perfect."

Anyway...looks like mine has none of those purple dots people on here have been getting on their replacement. Yep...all white there.

Thanks again SSC! You always do it right...for me at least. Thats just some great customer service right there.

[jedi_don]

Here’s another example how vinyl dissolves stuff. I had this Playmates Star Trek props in storage and the vinyl strap was resting against the phaser handle gold paint. As shown in the photo, the vinyl dissolved the gold paint. Been in storage like this for several months.

[shadow.broker]

Nah ...I doubt it. I'm betting the retailers (wholesale distributors as you call them) will be able to request these replacement capes when they need them.

I'm betting people that bought from retailers ...and know about the defective capes ...will go back to the retailers to request a replacement cape. No need to smash the statues, if SSC is willing to ship these replacement capes for free.
No, I don't mean retailers. I was talking about wholesale distributors which retailers buy goods from and sells to customers (my friend owns a shop with collectables so I know a bit how stuff works at least here in Europe). Also I am talking from my own experience when I received a Batgirl with some paint issues and the response from the distributor was as I described in my initial post ($30 discount or smash the statue for full refund). I was asking if they contacted SS about it but the same answer keep coming.

So in the end a retailer can only offer a solution which the distributor is capable/willing to provide ;)

[Gothamite]

Since the gold pins aren't attached to the cape, the statue can be displayed just fine w/o the cape. :)

https://s2.postimg.org/kvv5jv189/Cape_Pins.jpg

[Eky]

YEAH replacement receive too

perfect cape, lighter purple as previously said here :)

The spare gold pins is a nice unexpected addition and allow more display possibilities.

More than a replacement, this is a chance for all those who purchase the Huntress.

Super great move from Sideshow!

[Nyxs]

Just got my Huntress and I was wondering if the gold pins are meant to be forced into the cape and into the holes? Thanks

[jedi_don]

Just got my Huntress and I was wondering if the gold pins are meant to be forced into the cape and into the holes? Thanks

Yes. The holes in the cape are bit small and the fit is tight.

[Gothamite]

Easy way to do that is to fold the hole in half. ;)

[CaptainSmiley]

Nah ...I doubt it. I'm betting the retailers (wholesale distributors as you call them) will be able to request these replacement capes when they need them.

I'm betting people that bought from retailers ...and know about the defective capes ...will go back to the retailers to request a replacement cape. No need to smash the statues, if SSC is willing to ship these replacement capes for free.

Has anyone who purchased from a retailer had success in obtaining the replacement cape? I bought Huntress from a comic shop and sent them a detailed email about the issue but have yet to hear back...

[AC_808]

Did you email the comic shop or SideShow? ...And how long has it been since you sent the email?