Chronicle New Site

[Adam_Warlock]

So Chronicle has updated their website. My account login does not work and my email is not even found in the system now to retrieve any information. Can anyone login?

[zadmax]

So Chronicle has updated their website. My account login does not work and my email is not even found in the system now to retrieve any information. Can anyone login?

I can't get in either. I got the exact same results as you did. My account login does not work, and my email is not found. "No account found with that email."

Not going to panic just yet though. Perhaps they are still working out the bugs with the website update (hopefully).

[67L88Stingray]

Robert said in another thread they are aware of bugs and are working on it.

[Chronicle CS]

Yeah, we’re knocking out bugs as we find them during this transition. Your patience is appreciated!

- Robert

[Dinos4Ever]

Likewise having trouble.

[franktank]

Likewise having trouble.

I just hope once we can log on it’ll give the option to make additional “principal” payments.

:-)
But I highly doubt it haha

[Chrisrex82]

Just tried to log in, no account found. Going to wait to order the P1 Rex until they fix

[tamaboy311]

it'll get fixed guys. let's be patient.

[Max Shreck]

Yeah, we’re knocking out bugs as we find them during this transition. Your patience is appreciated!

- Robert

Robert, would it be possible for the product page to state the estimated shipping time? Would be nice to know when do products actually coming out. There was such information featured at the previous site. Thank you.

[rjszar]

Well, I thought I was the only one having the problem. I'm glad they are aware of the issue. Hope they can fix it soon.

[john.van]

Can't login either.

[Chronicle CS]

Robert, would it be possible for the product page to state the estimated shipping time? Would be nice to know when do products actually coming out. There was such information featured at the previous site. Thank you.

It’s still on every page, just more towards the end of the descriptions now.

- Robert

[VickPS]

Can't login.

[Max Shreck]

It’s still on every page, just more towards the end of the descriptions now.

- Robert

Really? I just checked again. I swear I don't see any information regarding shipping dates on the pages of pieces I'm interested in.
Thanks for the quick reply.

[67L88Stingray]

Really? I just checked again. I swear I don't see any information regarding shipping dates on the pages of pieces I'm interested in.
Thanks for the quick reply.

I checked a few also and I don't see it either.

[French Cancan]

Chronicle Collectibugs. :eplus2:

[Adam_Warlock]

So how are we supposed to be order something if this still isn't fixed? Looking to get Prime 1 Blue which apparently goes on waitlist after tomorrow.

[Chronicle CS]

So how are we supposed to be order something if this still isn't fixed? Looking to get Prime 1 Blue which apparently goes on waitlist after tomorrow.

Please email Heather at hross@chroniclecollectibles.com if you need immediate assistance.

- Robert

[Chronicle CS]

Really? I just checked again. I swear I don't see any information regarding shipping dates on the pages of pieces I'm interested in.
Thanks for the quick reply.

You are correct. I’ll let the web developers know. Thanks!

- Robert

[Big Hulk]

Please email Heather at hross@chroniclecollectibles.com if you need immediate assistance.

- Robert

I have a couple of weeks ago and haven't heard anything from her. I suppose she is busy?

[Chronicle CS]

I have a couple of weeks ago and haven't heard anything from her. I suppose she is busy?

She is swamped right now. Your patience is appreciated!!

- Robert

[john.van]

I have a couple of weeks ago and haven't heard anything from her. I suppose she is busy?


Call...

[AlanGrant]

Any chance of being able to login to our accounts Chronicle?

[Chronicle CS]

Any chance of being able to login to our accounts Chronicle?

If you contact Heather she can help. She’s working as fast as possible, believe me.

- Robert

[El Diablo]

Now I’m no web designer but the 1st thing I’d check is that customers could log into their accounts before allowing a new website to go live, surely that’s just common sense :confused:

[Chronicle CS]

Now I’m no web designer but the 1st thing I’d check is that customers could log into their accounts before allowing a new website to go live, surely that’s just common sense :confused:

Site launch is not official yet. Still working out some things.

- Robert

[Adam_Warlock]

Site launch is not official yet. Still working out some things.

- Robert

Not official but its live for all customers to see instead of on a test server? :vortex:

[67L88Stingray]

Not official but its live for all customers to see instead of on a test server? :vortex:

Indeed, not good...

[VickPS]

Can't do my second payment for the Goggles and IS diorama, can't buy anything else, and still no invoice for the Rex bust..

Please Chronicle, sort this out asap.

[Chronicle CS]

We’re getting the Rex busts invoiced one after the other. We’ll have all site accounts sorted by 7 Sep or thereabouts. Your patience is again appreciated.

- Robert

[VickPS]

Thanks for the update, Robert.

[PermaGrin]

When is the Terror Dog bust and Raptor Hatchling due to release / ship?

[Thorondor_33]

September 7th has come and gone and I'm still unable to log in. :(

[Adam_Warlock]

September 7th has come and gone and I'm still unable to log in. :(

Are you surprised?

[67L88Stingray]

Can't get in either...

[AlanGrant]

Getting a bit ridiculous now.

[Adam_Warlock]

crickets

[franktank]

.......
.....
....

[Chronicle CS]

If your account is one of the few that is still in the process of being ported over, please message us on FB for assistance.

- Robert

[zadmax]

Looks like I am one of the few.

[Ezhil]

I am also not able to login into the account.i have two fully paid orders

[Finder40]

Me included and I have a fully paid order that isn't on their system after Heather replied to my email

[Thorondor_33]

What a mess. :(

I have one fully paid order on my account. Keep us posted on your order Finder40. I want the comfort in knowing that even though our accounts may be toast our paid orders are still safe.

[FROBAY]

I’m still trying to access my account.

[Chronicle CS]

What a mess. :(

I have one fully paid order on my account. Keep us posted on your order Finder40. I want the comfort in knowing that even though our accounts may be toast our paid orders are still safe.

Have no fear, all orders are safe and will be honored. We’re working on it.

- Robert

[Thorondor_33]

Have no fear, all orders are safe and will be honored. We’re working on it.

- Robert

Thanks Robert. :) I'm glad to hear our orders are safe but I think you can understand why we're all a little on edge. It has been a substantial amount of time we have not been able to access our accounts.

[franktank]

Still can’t log on... but I’ll keep waiting.

For those who can log on. Are you now able to payoff or pay down additional payments? Or is it still just regular monthly automatic drafts?

[FROBAY]

Looking at the new site. I guess you guys aren't doing in house payment plans? Your using a company, partially?

Also, if you choose straight pay thru Chronicle is the full amount charged or just the deposit and balance when it ships?

Thanks for the info

[Adam_Warlock]

Looking at the new site. I guess you guys aren't doing in house payment plans? Your using a company, partially?

Also, if you choose straight pay thru Chronicle is the full amount charged or just the deposit and balance when it ships?

Thanks for the info

Good question. Can we just do deposits if we don't use payment plans?

[Chronicle CS]

No, we do not offer deposits.

- Robert

[Finder40]

So I created a new account with the same details and all my orders were there! Anyone having trouble I recommend trying this

[Ezhil]

Yes it works for me.thx

[Thorondor_33]

Worked for me.

On the subject of payment plans, how do we select a different payment plan than 10 months?

[Unknown Hero]

Was able to create an account but my orders are all messed up. I only have the blue ex on PO and shows I have two regulars. Man this rollout is utter crap.

[franktank]

So I created a new account with the same details and all my orders were there! Anyone having trouble I recommend trying this

If this becomes proven method I may try it. Hate to make matters worse though...

[Chronicle CS]

Standby. We expect to be back to 100% operation on our site by next week.

- Robert

[SkiaEsh]

Will site problems delay putting Prime 1's Indoraptor up, assuming you are getting it?

[tamaboy311]

Question, i have an account already but want to pre-order the P1 T-rex. Do i really need to create a new account? Oct. 3rd is the deadline.

[Thorondor_33]

Question, i have an account already but want to pre-order the P1 T-rex. Do i really need to create a new account? Oct. 3rd is the deadline.

Try creating a new account with all the same info as your old account. Some of us did that and it transferred over all of our info and orders from our old account. :)

[tamaboy311]

so the create a new account method does work and is confirmed by heather too. now, i notice the payment method is more flexible. it ranges between 2-10 months. and you can choose to do a down payment too. they are using a service called Partial.ly.

[Chronicle CS]

so the create a new account method does work and is confirmed by heather too. now, i notice the payment method is more flexible. it ranges between 2-10 months. and you can choose to do a down payment too. they are using a service called Partial.ly.

Yeah, your account should be sorted now. As a point of clarification, I just found out myself that we can now accept deposits through our new payment processor. This was not possible under our previous system.

- Robert

[Ezhil]

What is the concept of deposit?

[tamaboy311]

What is the concept of deposit?

For example, i pre-ordered the P1 t-rex today. I decided i would give 200 today and for the next 10 months, I'll pay 60. You can select from 2-10 months and you can give a deposit if you want to. That will dictate your monthly payment. The company they are using is called partial.ly.com. imo, the program is wayyyyy better now. They just take the payment from my bank. They even give you a schedule of the exact dates for each payment every month.

[daz1999]

That sounds like a good way of doing it,thanks for the info

[Ezhil]

Oh thx a lot

[67L88Stingray]

For example, i pre-ordered the P1 t-rex today. I decided i would give 200 today and for the next 10 months, I'll pay 60. You can select from 2-10 months and you can give a deposit if you want to. That will dictate your monthly payment. The company they are using is called partial.ly.com. imo, the program is wayyyyy better now. They just take the payment from my bank. They even give you a schedule of the exact dates for each payment every month.
You gave your bank account info to them? Not sure I would be comfortable doing that.

[Marcel54]

I have found my account but my fully paid Thulsa Doom now states partially paid??

[Dinos4Ever]

I tried the create new account method, and while one of my orders is there, there's no record of any of the others.

[tamaboy311]

You gave your bank account info to them? Not sure I would be comfortable doing that.

You don't give any info. Is just like paypal.

[67L88Stingray]

You don't give any info. Is just like paypal.

They just take the payment from my bank

How do they do that if you don't give them any info? I had to give paypal bank and card info so not sure what you are talking about...

[tamaboy311]

How do they do that if you don't give them any info? I had to give paypal bank and card info so not sure what you are talking about...

well, i have chase. i just linked my account to my profile. so the payments are made automatically from my bank account.

[franktank]

Am I missing something?

I created a new Chronicle account with same info.
All my orders are there but they just show initial order date. There are no breakdowns on how many payments have been made.

When I click on manage payment plan(s) it took me to the Partiallily website or whatever its called and then I had to create an account there as well.

But it just says "you have no payment plans".

If I begin to make a purchase for a new order it appears to let me add a payment plan.

But how in the world do I view my payment plans for my existing orders? And change the card I want to use like I used to be able to?

[tamaboy311]

Am I missing something?

I created a new Chronicle account with same info.
All my orders are there but they just show initial order date. There are no breakdowns on how many payments have been made.

When I click on manage payment plan(s) it took me to the Partiallily website or whatever its called and then I had to create an account there as well.

But it just says "you have no payment plans".

If I begin to make a purchase for a new order it appears to let me add a payment plan.

But how in the world do I view my payment plans for my existing orders? And change the card I want to use like I used to be able to?
I actually didn't notice that part of not seeing how many payments i have done in a piece. Now, the partially website will indeed let you see the ones for new purchases.

[franktank]

I actually didn't notice that part of not seeing how many payments i have done in a piece. Now, the partially website will indeed let you see the ones for new purchases.

My biggest concern is that I want to change my payment method for each order and it doesn’t let me.

I’ll probably need to call but hopefully it gets fixed before my next payment is due.

I just hope I didn’t jack anything up but creating a new chronicle account and partially acct.

[tamaboy311]

My biggest concern is that I want to change my payment method for each order and it doesn’t let me.

I’ll probably need to call but hopefully it gets fixed before my next payment is due.

I just hope I didn’t jack anything up but creating a new chronicle account and partially acct.

The part about creating the "new" account is fine. Just contact heather for the other thing.

[generalzodlives]

I created a new account with my old information and recovered most of my old account. It looks like only the last three orders show up, but all my other information is there.

[franktank]

I created a new account with my old information and recovered most of my old account. It looks like only the last three orders show up, but all my other information is there.


Does it allow you to change payment method for each order?

Mines still bupkiss/jacked up.

[PermaGrin]

Soooo....if I cant log in / see my stuff...how can I follow / make sure I get my Terror Dog bust and Hatchling Egg?

[tamaboy311]

Soooo....if I cant log in / see my stuff...how can I follow / make sure I get my Terror Dog bust and Hatchling Egg?

did you created a "new" account? you have to use the same credentials and you should get your info back.

[67L88Stingray]

did you created a "new" account? you have to use the same credentials and you should get your info back.

No guarantee, my orders are still not all correct.

[tamaboy311]

No guarantee, my orders are still not all correct.

Yeah, i have seen cases like that too. Contact heather because one thing i notice was that i pre-ordered the EX P1 blue and when i checked it said regular. I contacted Heather and although she didn't answer it did got corrected.