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04-13-2007, 04:22 PM
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#51
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Jedi Order
Join Date: Sep 2005
Location: Habs Nation
Posts: 28,156
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Quote:
Originally Posted by P1X4R
customer service just rocks! 
Hi Ed,
Another option we have thought of was for you to keep the statues and
provide us with the numbers; we will exchange the replacements once they
arrive from the factory. That way you don't have to wait a couple of months
without a statue. Let me know, what ever you choose is fine with us.
Take care,
Amy
Customer Service
The CS Moore Studio Ltd.
www.csmoorestudio.com |
Wow! That is some service!
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04-13-2007, 09:55 PM
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#52
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I took an IQ test and the results were negative.
Join Date: May 2005
Location: 3rd rock from the sun
Posts: 55
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Thanks for the heads up, I didn't inspect under there, I just made sure there weren't any cracks, breaks or paint flaws on the figure mainly & I've had mine for a couple of weeks now (in storage). I ordered mine from my LCS so I haven't gotten a notice. I'll check it out this weekend. (I guess I should check into the forums more often  )
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04-13-2007, 10:47 PM
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#53
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Experience is something you don't get until just after you need it.
Join Date: Aug 2005
Location: Smallville
Posts: 1,110
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I got that same email today as you guys. That is AWESOME! I'll proudly have her displayed while waiting for the new replacement.
Why are some of you worried that you wont get a replacement piece?
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04-14-2007, 01:08 AM
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#54
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Borrow money from a pessimist, they don't expect it back.
Join Date: Aug 2004
Location: Springfield, Missouri
Posts: 768
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#60 arrived yesterday and after carefully removed the foam from behind her next to the disc you can see the outline of the foam and also a imprint on the decal.
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04-16-2007, 03:20 AM
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#55
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A day without sunshine is like... night.
Join Date: Nov 2005
Location: Germany
Posts: 277
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I can't really imagine the decal ... maybe someone can provide a pic of the defect?
All I know, by experience and what you have stated above, CSMS will please every single one of us!! 
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04-16-2007, 11:15 AM
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#56
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Ghost
Join Date: Mar 2005
Posts: 8,688
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Is it possible to get the decal replaced?
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04-16-2007, 06:10 PM
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#57
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I took an IQ test and the results were negative.
Join Date: Nov 2006
Posts: 59
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Quote:
Originally Posted by Vader
Is it possible to get the decal replaced?
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I guess it not that easy, especially since replacements are being issued for damaged statues. It must be a nightmare for Clay,but the are a stand up company and doing the right thing.
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04-16-2007, 09:01 PM
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#58
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Death is hereditary.
Join Date: Oct 2004
Location: Hollywood, it's all good...
Posts: 908
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Yes, I think a member mentioned that they offered a replacement decal in one of the email responses from Moore Studios. I thought about just getting just a replacement decal as well but decided to have the figure replaced instead. It would be a bit tricky replacing it since you will need to remove the old one and apply the new decal very carefully and accurately to prevent any air bubbles. Add to that the fact that the figure can't be removed from the base, which makes the decal replacement even more challenging because the legs block easy access. Wait, that last part sounded real pervy. 
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