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10-10-2009, 07:26 AM
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#1
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I took an IQ test and the results were negative.
Join Date: Aug 2009
Location: London UK
Posts: 61
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CM Customer Service really this bad?
Guys,
I just want a reply. Is it really that hard?
I need a shoulder canon for a CM Pred. I've asked them and told them I am willing to pay any charges etc but they don't even reply?
I've never known CS this bad. I'll keep sending em an email every damn day if that's what it takes.
I think maybe it's because I'm UK based, I don't know but they do not even acknowledge any communication.
I've tried their online form and direct email. I really don't want to phone as costs are prohibitive but that might be my next course of action.
Terrible, this has been going on for a while now, really fed up with their crap.
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10-10-2009, 07:55 AM
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#2
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Ghost
Join Date: Mar 2005
Posts: 8,688
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did you order it direct? if not, that may be your problem. alternatively, you should try calling.
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10-10-2009, 08:53 AM
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#3
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Sey hallo to my lille fren!
Join Date: Jul 2008
Location: PDX
Posts: 116
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Yup, If you didn't order it directly through CM then your in a rut. They don't fix or sell their product for 2nd hand pieces.
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10-10-2009, 10:02 AM
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#4
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Yeah, I spend WAY too much time here!
Join Date: Aug 2006
Posts: 42,897
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Quote:
Originally Posted by Axel
Guys,
I just want a reply. Is it really that hard?
I need a shoulder canon for a CM Pred. I've asked them and told them I am willing to pay any charges etc but they don't even reply?
I've never known CS this bad. I'll keep sending em an email every damn day if that's what it takes.
I think maybe it's because I'm UK based, I don't know but they do not even acknowledge any communication.
I've tried their online form and direct email. I really don't want to phone as costs are prohibitive but that might be my next course of action.
Terrible, this has been going on for a while now, really fed up with their crap.
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Communications from Cinemaquette are very poor indeed. Regardless if you've purchased the product direct or not, they should have the decency to reply.
Yes, some highly rate their customer service, but you'll find those whom do, are US based customers. Sadly they don't have the same attitude for their international collecting base.
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10-10-2009, 10:09 AM
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#5
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Yeah, I spend WAY too much time here!
Join Date: Aug 2006
Posts: 42,897
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Axel, you have PM!
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10-10-2009, 12:17 PM
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#6
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I took an IQ test and the results were negative.
Join Date: Aug 2009
Location: London UK
Posts: 61
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Thanks mate.
I'll let ya know how it pans out.
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10-16-2009, 08:59 AM
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#7
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I took an IQ test and the results were negative.
Join Date: Aug 2009
Location: London UK
Posts: 61
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Well, I better update.
I got through to someone (via Anne Marie, thanks again Trilogy)
and now that I'm in contact things are moving along it seems.
My communication with CM has been great so far.
No idea if I'll get sorted but it seems like I'm almost there. 
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10-16-2009, 10:36 AM
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#8
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Giganta
Join Date: Aug 2008
Location: In a country where inequality, oppression, corruption & racism reigns supreme
Posts: 18,824
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Good luck there, buddy! Hope you get a replacement in no time!
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