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Old 07-11-2018, 06:37 PM   #71
bangooface
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Happy for PCS!! Wonderful news.
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Old 07-11-2018, 06:48 PM   #72
samhain81
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Quote:
Originally Posted by DeadGhostKnight View Post
Doesn't address the refund situation still but yes it's a good thing.

I wonder how they are going to add existing PCS orders to your Sideshow account.

I have to say ordering Ultra Ryu will be even easier now......but no more 5% import charges.....definitely a double egded sword for me because i never had any problems and the 5% import charges meant prices were pretty good direct still......
Yup. PCS have now taken away every single reason for me to order their products now. Not only do we miss out on the pay in full discount, but now PCS products will once again be going through FedEx and not ups, resulting in the 20% tax code not the 5% tax code I get from parcel force here in the UK.

If this means that all my current orders are being shipped through FedEx now, I believe I'm well within my right to get full refunds on all of my orders. I'm so pissed right now,. Gonna be paying at least another 300 to 400 pound now.
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Old 07-11-2018, 06:52 PM   #73
3Cube
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So do I have to get my refund through Sideshow now?
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Old 07-11-2018, 06:54 PM   #74
qz33
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Originally Posted by 3Cube View Post
So do I have to get my refund through Sideshow now?
Don't know BUT at least MAYBE you can GET a refund now!
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Old 07-11-2018, 06:57 PM   #75
candyrocket786
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So they've come full-circle within a few years. That sure says a lot.
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Old 07-11-2018, 07:05 PM   #76
qz33
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Quote:
Originally Posted by candyrocket786 View Post
So they've come full-circle within a few years. That sure says a lot.
Jerry just heard voices, er I mean saw dollars signs and rode the industry wave. He saw the future direction and bailed.

He never was able to leave Sideshow on the business side and he knew it.
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Old 07-11-2018, 07:12 PM   #77
Indomitus
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I just hope PCS stays in business long enough to release their 1/3 Mileena and that it comes out good. After that, yeah.....they really need a distribution partner to handle customer service and logistics. Fire sales all over Sideshow now and pieces still not moving.
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Old 07-11-2018, 07:15 PM   #78
qz33
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Originally Posted by Indomitus View Post
I just hope PCS stays in business long enough to release their 1/3 Mileena and that it comes out good. After that, yeah.....they really need a distribution partner to handle customer service and logistics. Fire sales all over Sideshow now and pieces still not moving.
That's what this is man. Sideshow is taking over.
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Old 07-11-2018, 07:15 PM   #79
qz33
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FAQ !!!!!!!!!!!!!!!!!!!!!!!

https://help.sideshowtoy.com/hc/en-u...k-Collectibles
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Old 07-11-2018, 07:16 PM   #80
qz33
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Pop Culture Shock Collectibles Distribution FAQ

Details regarding distribution of PCS product through Sideshow will be posted here as they become available. Stay tuned!

Account Information

What if I don't want Sideshow to fulfill my order with PCS? Can I opt-out?
Yes, please simply contact us with your account and order details. Please note this action will result in the cancellation of all of your orders.


How do I set up an account on the Sideshow website?
To set up an account, simply visit Sideshow.com/signup.


I didn't receive an email to set up my account at Sideshow, what should I do?
Please contact us and we'll get you an email ASAP.

Will my order history with PCS be visible via my account with Sideshow?
Due to some technical limitations, only current orders pending with PCS will be fulfilled directly by Sideshow. Those are the only orders that will appear in your online Sideshow account.

Refunds

I'm still due a refund from an order I placed directly through PCS. Will Sideshow be refunding me instead?
Orders placed previously with PCS that are now being fulfilled by Sideshow may be refunded through Sideshow. Please contact our Customer Support team to inquire about a specific order.

Rewards

Will I earn reward points on orders placed with PCS that are now shipping from Sideshow?
Orders placed with PCS that are now being fulfilled by Sideshow are eligible to earn Sideshow Rewards Points.

Pre-Orders

I paid for my pre-order in full through PCS. Will that be reflected in my Sideshow account?
Yes. Your order will show as paid in full in your Sideshow Online Account.

Will Sideshow be offering the same Pre-Order discounts PCS did? IE: 15% to 20% off if paid in full at the time of Pre-Order or 5% off if using a payment plan.
No. Sideshow does business a little bit differently than PCS, and unfortunately, we are not able to offer those types of discounts on the PCS offerings.

Will I be able to transfer my pre-order to another collector?
No. Sideshow does not allow the transfer of orders to other collectors or customers.

Will my order reflect the discounts I received when purchasing through PCS?
Yes.

How do I track the status of my Pre-Order(s)?
It is as easy as logging into your Sideshow account and reviewing your orders.

Will there continue to be PCS Exclusive versions of upcoming items?
Yes. Those items will be available to purchase directly through our website at Sideshow.com

What is a PCS AP / Artist Proof?

Artist Proofs are statues that are signed by either the PCS Art Director or the President of PCS.

Will there be Artist Proofs available for pre-order in the future?
No. If you have questions about a specific purchase where an AP item was promised, please contact us.

Returns

Will Sideshow's 30 Day return policies apply to the items I have on order with PCS?
Yes. Sideshow’s 30 Day Exchange / Return Policy and industry leading Customer Support will apply to PCS items fulfilled by Sideshow.

I need to return an order for refund that was purchased with PCS and fulfilled by Sideshow. Who do I contact?
Please contact us.

I have a damaged PCS item that I did not purchase through PCS or Sideshow directly. Who should I contact?
Please contact the original vendor the item was purchased from directly. Sideshow’s return policy doesn’t cover PCS items not purchased directly through PCS or Sideshow.

Cancellations

I need to cancel my full pay order, whom do I contact?
Please contact us.

I need to cancel my payment plan order from PCS, whom do I contact?
Please contact us.

I need to return an order for refund that was purchased with PCS fulfilled by Sideshow. Who do I contact?
Please contact us.
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