Quote:
Originally Posted by GenoToys
Jerry, My Goro EX head sculpt came with an imperfection...Who do I contact for that?? Goro Looks amazing by the way! Thank you!!!
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Please email customer service
Quote:
Originally Posted by kakarot117
Jerry has secret compass goros been shipped out? thanks
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Unfortunately I dont know that answer and shipping dept has left for the day as I type this so i cant ask them.
Quote:
Originally Posted by gagaliya
Jerry, can you please look into case #2913. I am not sure what else to do..
1) I ordered a dhalsim ex yoga flame on Jan 11 (from your second chance sale). The order was fully paid during checkout via paypal.
2) I emailed customer service asking for a status update on Jan 28 after receiving no shipping or any order update.
3) Customer service replied stating this statue was already shipped in Dec last year (even though my order was placed in Jan this year, seriously?)
4) I replied stating they are confusing my orders, the dec shipment was for my original order. This is the second chance order I placed. The order# etc.. was all provided.
5) Have received silence since...
Can you please help, if you need any additional details you can pm me directly. Thanks
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Are you positive you paid shipping for the second one ordered in January ? Ive had a couple fo these and what it was is shipping wasnt paid so they arent in the shipping dept system.
Please check to make sure you paid shipping.
Quote:
Originally Posted by Morgul Steve
So I don't understand what's going on with these. There are only 175 exclusives. If you shipped out 100 on 2/5 and the rest on 2/6 why haven't we gotten tracking info yet? Are you shipping out the regulars before the ex? If so that sucks.
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We have a shipping dept of one person. I make no apologies for that. We are a small company and part of the way we keep prices much lower than Sideshow is by doing that.
So it takes time to ship things out.
However, we dont pick and choose, regular over EX. We ship based on when the final payments came in. Another 'however', is that certain international orders cause problems and for some reason wont process through the internet so we have to take a trip to the actual shipping hub. We only do that once every two weeks.
Quote:
Originally Posted by Pryde
Jerry, question, I overpaid on my Oro, I was hoping to see if that over payment can be applied to my future shipping charges, is that possible? Who or where can I email my questions, please advise, thank you.
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All over payments have been refunded.
Quote:
Originally Posted by MaxGoof
Have all of the P2 Dhalsim replacements been shipped? I haven't received any tracking information, although I did hear the defectice one had been received.
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Not yet but they have been going out, albeit slowly. Ill check into it