The Little Mermaid Statue – J. Scott Campbell Fairytale Fantasies Collection

[Nugchompa]

Originally Posted by Incrysis

Yep, 100 percent agree with all of this. This is an expensive hobby as well. Unboxing a new piece should be exciting and fun. Not stressful to the point you avoid unboxing for a week. (I have done that)

Manufacturers should be ready to handle the issue and respond quickly. SSC was excellent the one time I needed a replacement. BUT.....I shouldn't have to deal with QC issues frequently. AND I also shoudn't have to wait 6 months to get a replacment exclusive head for a statue.....TWEETERHEAD!

I've heard Tweeterhead is bad, but Prime 1 might be the worst. I reported my problem with the Prime 1 1/2 Wonder Woman on March 19. I got my replacement (4.5 months later) about 2 1/2 weeks ago. The replacement had problems throughout. Now it's been two weeks since Prime 1 was contacted and no response. I love Prime 1's pieces, but seriously considering if I should try to get my money back on all the preorders I currently have. Sideshow has been stuck in the middle of the whole thing. At this rate, I might get another shot at a good one in 2019. The sad part is, Prime 1 has replacements made as needed. This means the factory knew it was replacing a bad statue and didn't bother doing a proper QC. It was even missing the cover to the battery compartment.

[Incrysis]

Originally Posted by Nugchompa

I've heard Tweeterhead is bad, but Prime 1 might be the worst. I reported my problem with the Prime 1 1/2 Wonder Woman on March 19. I got my replacement (4.5 months later) about 2 1/2 weeks ago. The replacement had problems throughout. Now it's been two weeks since Prime 1 was contacted and no response. I love Prime 1's pieces, but seriously considering if I should try to get my money back on all the preorders I currently have. Sideshow has been stuck in the middle of the whole thing. At this rate, I might get another shot at a good one in 2019. The sad part is, Prime 1 has replacements made as needed. This means the factory knew it was replacing a bad statue and didn't bother doing a proper QC. It was even missing the cover to the battery compartment.

Oh goodie, my first Prime 1 piece is arriving tomorrow. I hope it is in good shape and complete.

[Gollum]

I'm managed to fix my Little Mermaid statue

Little Mermaid arrived on Friday and I was so nervous like many others about opening her up because of the main body not fitting with the base.

Mine was like many others the hands didn't match the arms and I couldn't display her because I was scared she was going to fall over because she wasn't being held properly by the magnets and the base.

I was going to contact SS but decided to try something first before contacting them.

This may sound crazy

I put the base and main body in my conservatory with the doors all closed for about 6 hours

I wrapped the body and base in a towel so the sun didn't damage the paint.

I returned home about 3pm I went into my conservatory and went to put her together like before and

I noticed instantly the statue was much more easily to move and was so much more flexible.

I gently pushed the arms together and she easily moved into the right position and I didn't feel like she was going to break like it felt like when I originally took her out of the box.

I'm so happy I'm buzzing at the moment because I really thought that I was going to have to get a replacement and miss out on this beautiful statue or even the whole line.

Heat is the answer it can be fixed

[FriendlySamurai]

Finally got to see mine. She seemed to fit the base ok but was a bit odd the way one of her wrists attached. I could make the arms fit but then she seemed tilted a bit where her thighs fit. It was almost like one of her arms wasnt long enough? It wasnt too bad though leaving her wrist up a bit.

That aside, her hair in the front was all scratched up so I’m hoping I can get a replacement.

[xellos49698]

Nugchompa, you definitely shouldn't settle for less then perfect, make your request for a replacement. I know if that happened to me, I would not accept it.

I'm glad for you Gollum that the heat worked. Congrats.

Friendly Samurai, that awful, how the heck did that one even leave the warehouse?

[FriendlySamurai]

Originally Posted by xellos49698

Friendly Samurai, that awful, how the heck did that one even leave the warehouse?

Might have happened during shipping. Noticed also a bit ago, the pinhole in her right breast where her necklace attaches is partially visible. Has this been a problem for anybody? Hope I get a replacement.

[Incrysis]

Originally Posted by FriendlySamurai

Finally got to see mine. She seemed to fit the base ok but was a bit odd the way one of her wrists attached. I could make the arms fit but then she seemed tilted a bit where her thighs fit. It was almost like one of her arms wasnt long enough? It wasnt too bad though leaving her wrist up a bit.

That aside, her hair in the front was all scratched up so I’m hoping I can get a replacement.

So yeah, that is quite agregious. Shame on SSC for sending that out.

[Nugchompa]

Here is the messed up part on mine. It is front-facing.

[NorthernLadMSP]

My balance (shipping only) was charged yesterday, so now just the waiting game for it to be shipped. I might leave mine out on the porch for a few hours since heat seems to be fixing people's issues.

[Agent Jeffries]

The Statue Gods were smiling down on me. #441 was perfect!