Quote:
Originally Posted by ryuhayabusa6787
I don't view this as a rant at all makes sense to me. Unfortunately according to red ant they do now have an official policy on delays which sucked for a lot of people who wanted to cancel.
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Thanks, to clarify official policy is welcomed i have no issue with it, the problem is they are changing the dates after the fact. The policy was always if the statue is 3+ months late you can request a refund without losing the deposit, and from my understanding noone had issues with it.
But after this red ant or new management came onboard, they decided to pad all the release dates for preorders ALREADY completed by 6+ months, then use that as the release date + 3 months for refund.
I am sorry but that's just dishonest and wrong - when your newsletter that was sent at the time of preorder clearly stated the release date, now you are changing this date after customer has long paid for the preorder to prevent refund. This also makes me worry because if your statue is selling well why would you need to do that and piss off existing customers.
I dont even care about the $90 i will lose considering how much money i have tied up with pcs preorders, but it's the principal, and the fact they just stop responding after you point this out to them and show them the newsletter release date that was sent previously.