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09-29-2015, 05:06 PM
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#1191
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Gen 13
Join Date: Feb 2011
Location: Where the Sun doesn't shine
Posts: 9,597
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Wrong Address
I received an email indicating my Mileena and Jade statues were shipped but the shipping address included in the email had 2 street addresses and wrong postal code. Canada Post service will use postal code to determine neighborhood; therefore, going to wrong address.
I sent email to Customer service and I hope this can be corrected.
Thanks.
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09-30-2015, 04:54 PM
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#1192
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Sey hallo to my lille fren!
Join Date: Feb 2012
Location: Earth???
Posts: 128
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I have been waiting for a reply from Monday last week, i have sent 3 emails, but no reply, customer service sent me another shipping payment request which is strange since I already paid it, I forwarded my paypal payment receipt
I am still waiting for a reply, I am waiting for my shin Akuma bust
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10-07-2015, 04:01 AM
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#1193
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Sailor Moon
Join Date: Jan 2009
Location: France
Posts: 1,282
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Jerry, it seems customer services is hard pressed
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10-07-2015, 10:51 AM
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#1194
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: Oct 2011
Posts: 1,384
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So here we go.... again!
After contacting CS 3 times early August, Carolyn finally sent me a response on August 31st. Since then I'm sending a reply every week and nothing.
I guess it takes 18 months to replace a statue.
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10-07-2015, 10:55 AM
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#1195
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The X-Men
Join Date: Jan 2015
Posts: 1,040
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PCs Customer Service unfortunately is a mess.
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10-07-2015, 11:28 AM
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#1196
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Suicide Squad
Join Date: Dec 2007
Location: Living Forest
Posts: 7,314
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they shipped my jade and mileena to the wrong address LOL its out for delivery somewhere in my city today, but not to me, I hope they are prepared to give me a full refund of statue costs and shipping prices if I dont get these
Quote:
Originally Posted by Y3E
I received an email indicating my Mileena and Jade statues were shipped but the shipping address included in the email had 2 street addresses and wrong postal code. Canada Post service will use postal code to determine neighborhood; therefore, going to wrong address.
I sent email to Customer service and I hope this can be corrected.
Thanks.
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exact same thing happened to me as per above
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10-07-2015, 12:47 PM
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#1197
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Sailor Moon
Join Date: Jan 2009
Location: France
Posts: 1,282
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Quote:
Originally Posted by Quicksilver
they shipped my jade and mileena to the wrong address LOL its out for delivery somewhere in my city today, but not to me, I hope they are prepared to give me a full refund of statue costs and shipping prices if I dont get these
exact same thing happened to me as per above
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damn it, got the same issue with my Milleena
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10-07-2015, 07:00 PM
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#1198
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Suicide Squad
Join Date: Dec 2007
Location: Living Forest
Posts: 7,314
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unbelievable, jade and mileena were both delivered to some other address in my city today according to the tracking but I did not get them
I just emailed PCS customer service Yet again and told them they are either reshipping jade and mileena to my CORRECT ADDRESS or giving me a full refund of statue and shipping costs, after waiting 2 years for the statues and then have this kind of thing happen is just ludicrous, I need to get out of statue collecting for good, its far too stressful
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10-07-2015, 08:06 PM
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#1199
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Doh!
Join Date: Jul 2015
Posts: 15
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Mine is apparently still at FedEx, according to the tracking and it was "shipped" on the 29/30th. I shot an email over to see what's going on or if it was really even shipped at all. Almost makes me want to say screw it with the EX Raiden I have. Almost. If I do decide to get another PCS statue again, it's retail sites that I've done business with and trust. This EX nonsense just isn't worth the hassle.
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10-07-2015, 09:36 PM
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#1200
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Death is hereditary.
Join Date: Jul 2015
Location: Singapore
Posts: 924
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customer service need to be improved...
takes too long to reply to an email.
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