Jerry,
my SubZero replacement seems to be lost in customer service limbo..
I first contacted them in Dec 11, I've probably gone through all your past and present employees but so far I still didn't receive a shipping confirmation.
Would you please be so kind to look into my case? It should be nr. 8572.
Thank you.
EDIT - Carolyn just wrote me a very kind email, SZ will probably be shipping this week. Thanks Jerry!