The Official Sideshow QC complaints Thread.

[Sithlord32]

Originally Posted by FROBAY

I received my Batman Bust touched up with a different color blue around the nose. I got a return Label. I haven't heard back if there is a suitable replacement or my money back.

pretty bummed about this after the long wait

I feel your pain. My DROM was really hard to send back. I waited so long for it then it arrives as apparently a return from someone else or the worst QC ever and they told me and I quote. "We do not ship out damaged or defective statues that have been returned"

I had to fight to get them to even offer me a return method and opted for the no charge for shipping. Either that or the crummy $20 off the initial price. Why would I want to keep a statue that cost me $800 that I cannot display for $20...stupid.

I dont see why anyone jumps at these promotions when they have them either. These 10% or $20 off coupons or codes are pretty much worthless in comparsisson with the price point. I don't feel like im saving anything just being bated to spend more.

[Dukefrukem]

Originally Posted by Sithlord32

I dont see why anyone jumps at these promotions when they have them either. These 10% or $20 off coupons or codes are pretty much worthless in comparsisson with the price point. I don't feel like im saving anything just being bated to spend more.

It would be nice if their "sales" were actually sales.

[Webb]

Originally Posted by noseeb13

I got the Ultron on Throne ex last week. Really bad paint on one of the throne arms. Asked sideshow for a replacement and they won't send me another one. Said all their statues have imperfections and after reviewing inventory there were none better. If that is really the case I would stay away from that piece.

I think next time I have paint issues I'll just break the piece if this is how they are going to be.

So why in the HELL they're packing and shipping imperfect statues.Why is the QC sticker in there ?

[yeek]

Originally Posted by Webb

So why in the HELL they're packing and shipping imperfect statues.Why is the QC sticker in there ?

Logic isn't one of SS's strong suits.

[Webb]

Originally Posted by yeek

Logic isn't one of SS's strong suits.

Well we all know this is BS,they just don't want to exchange.

[Shinto]

edit

[mistermark]

Some things are easy to repaint others are not. Hope things work out for you. Sideshow could touch the paint up easily. Im sure they will help you.

[Shinto]

edit

[PermaGrin]

Originally Posted by Sithlord32

I waited so long for it then it arrives as apparently a return from someone else or the worst QC ever and they told me and I quote. "We do not ship out damaged or defective statues that have been returned"

Funny this was said.
Also funny how this was the first return from Googling "sideshow quality control".

I just got done finding out and confirming that a piece I received was a return of another board member. Believe the thing that tipped him off me mentioning getting an EX with the same number he returned.

Areas with red lines are his, areas without are mine.
There were more pics that matched, but these are some of the easiest to see.





To top if all off, there was even a letter specifically addressing quality control issues and how they take steps towards it. Yet it seems they opened the return just long enough to shove a paper in there.

[Obi-Wan Kenobi]

Hello all members of statueforum,

I'm very angry against Sideshow Collectibles.

I'll explain my situation.
I own a "Legendary Scale Figure", she causes me a lot of trouble since almost a year. This is Darth Maul Legendary Scale Figure.

Indeed, this piece had problems on the reliability of the light-up function of the lightsabers. The Lightsabers of my last piece were all just toasted! Causing a strong smell of burning at home! This is simply unacceptable!
This is the third piece that i received in order to get a achievement in perfect condition. Previous copies had exactly the same problem!

Know that the problem is not me, my electrical installation is new. I have other pieces that are joined on my electrical installation as Iron Man LSF and he has never toasted! So, it's the production of Sideshow that is faulty.

I did not take this product at Sideshow. I ordered this product in my shop in France. My shop contacted his distributor (HEO.FR). And this distributor contacted Sideshow in order to make their job! That is to say, meet my expectations.

I wanted that Sideshow replace the torso of my Darth Maul Legendary Scale Figure. Of course, Sideshow refused my request!

I'll take the opportunity to make a very bad publicity for Sideshow.

Now, I speak directly to Sideshow.

You can not leave me in the lurch with a LSF where all the features are not functional. This piece is worth more than $ 2,000, you can not treat your customers as if i have bought a achievement at $ 100.
I bought over $ 30,000 of Sideshow's products. I have proof of what I say, I can send you all the bills and pictures of my purchases.

You must keep your promises Sideshow! This range of products must be your showcase luxury products! You must show me that your customer service is better than the grilled product that is bruised today in my collection.

Today I am angry with the strategy of the ostrich made ​​by this manufacturer. Do you know the respect, Sideshow?
I am outraged by the poor quality of the production of this achievement, that illustrated by these pictures taken by a French collector:


Look how Sideshow drop the costs of their production with low-end hardware, for products that are priced at $ 2000! It's a shame!

The statue is completely hollow



Look, the electronic card has toasted like mine. The components are poorly welded, this is work of ----!




Now Sideshow can repair this mistake. I expect to be contacted by SideshowAlex or someone from customer service in order to find a solution.
And i hope that Sideshow will meet my expectations, because i'm not a collector of the sunday, i collect Sideshow products since 2004. And i want that the love story of your products continue in the future.

Best regards.


PS : sorry for my bad english.