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06-21-2016, 07:56 PM
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#1711
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Shadowhawk
Join Date: Nov 2013
Posts: 946
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Cancellation of a delayed item
Hi Jerry, I spoke to one of your staff on the phone about cancelling my Raiden PO because it's been delayed for quite a while and I have decided to stop collecting MK stuff and just focus on Street Fighter... He told me to email and you guys would take care of it for me... However after I emailed I received a reply that there would be a $90 penalty unless you say otherwise.... I am pretty sure I've read before that there wouldn't be any penalty from cancelling a delayed PO? Can you please clarify and help? The email was sent from hraqian@gmail.com and there is no case # assigned. Many thanks!
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06-23-2016, 06:51 AM
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#1712
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42.7 percent of all statistics are made up on the spot.
Join Date: Jan 2014
Location: São Paulo, Brazil
Posts: 177
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Hi there. I've made my very 1st PCS pre-order a few months ago but unfortunately due to unforeseen circumstances I won't be able to keep the item. I was told 1st time customers can get the NRD back as a courtesy. Can you please confirm whether this is possible ? Thanks.
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06-23-2016, 07:09 AM
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#1713
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Madness takes its toll. Please have exact change
Join Date: May 2015
Location: The Netherlands
Posts: 870
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Quote:
Originally Posted by thepurist
Hi there. I've made my very 1st PCS pre-order a few months ago but unfortunately due to unforeseen circumstances I won't be able to keep the item. I was told 1st time customers can get the NRD back as a courtesy. Can you please confirm whether this is possible ? Thanks.
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There is a 30 day window in which you can get the NRD back.
Maybe you can sell the PO so you don't lose you're NRD
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06-23-2016, 03:34 PM
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#1714
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Producer
Producer
Join Date: Feb 2016
Posts: 382
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Quote:
Originally Posted by shin3000
Hi Jerry, I spoke to one of your staff on the phone about cancelling my Raiden PO because it's been delayed for quite a while and I have decided to stop collecting MK stuff and just focus on Street Fighter... He told me to email and you guys would take care of it for me... However after I emailed I received a reply that there would be a $90 penalty unless you say otherwise.... I am pretty sure I've read before that there wouldn't be any penalty from cancelling a delayed PO? Can you please clarify and help? The email was sent from hraqian@gmail.com and there is no case # assigned. Many thanks! |
Hello!
Our policy is that after 30 Days from purchase, you do not receive your NRD if you cancel. Delays do not constitute full refunds UNLESS an email from Jerry is sent to collectors stating otherwise for that specific statue.
No emails have gone out offering full refunds for Raiden.
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06-23-2016, 03:38 PM
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#1715
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Producer
Producer
Join Date: Feb 2016
Posts: 382
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Quote:
Originally Posted by thepurist
Hi there. I've made my very 1st PCS pre-order a few months ago but unfortunately due to unforeseen circumstances I won't be able to keep the item. I was told 1st time customers can get the NRD back as a courtesy. Can you please confirm whether this is possible ? Thanks.
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Hello!
I'm sorry to say we cannot offer a full refund after our 30 Day grace period. ):
However, as another collector pointed out, if you find someone who would like to purchase it from you we kindly offer the option to transfer your PO.
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06-23-2016, 03:43 PM
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#1716
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100,000 sperm and you were the fastest?
Join Date: Jun 2010
Posts: 1,874
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Quote:
Originally Posted by PCSRebecca
Hello!
I'm sorry to say we cannot offer a full refund after our 30 Day grace period. ):
However, as another collector pointed out, if you find someone who would like to purchase it from you we kindly offer the option to transfer your PO.
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Hello, I pre ordered the 1/4 Bloody Kintaro and was wondering if I cancel my order could my NRD be put towards my robocop pre order?
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06-23-2016, 04:21 PM
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#1717
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What's another word for Thesaurus?
Join Date: Aug 2009
Location: Chicago
Posts: 2,381
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Curious, Purchased a Man at Arms in the Warehouse Gem's on June 2nd. Any idea when it will ship?
Thanks
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06-23-2016, 04:38 PM
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#1718
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Producer
Producer
Join Date: Feb 2016
Posts: 382
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Quote:
Originally Posted by GM4Life
Hello, I pre ordered the 1/4 Bloody Kintaro and was wondering if I cancel my order could my NRD be put towards my robocop pre order?
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Hello,
Unfortunately we are unable to transfer funds between statues. ):
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06-23-2016, 04:42 PM
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#1719
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Producer
Producer
Join Date: Feb 2016
Posts: 382
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Quote:
Originally Posted by Blacksunn
Curious, Purchased a Man at Arms in the Warehouse Gem's on June 2nd. Any idea when it will ship?
Thanks
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Hello,
Please email customerservice@pcstoy.com so I can look into this for you.
If you paid for shipping, please send the transaction ID in your email.
If you have not, please send payment ASAP.
If you never received the shipping chart, let me know and I will send it your way. (:
Hope this helps!
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06-23-2016, 04:51 PM
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#1720
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100,000 sperm and you were the fastest?
Join Date: Jun 2010
Posts: 1,874
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If I do want to cancel my order of Kintaro, how do I do so?
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