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01-29-2018, 12:48 PM
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#201
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I took an IQ test and the results were negative.
Join Date: Feb 2016
Location: Slovakia
Posts: 66
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Quote:
Originally Posted by Vpuik
There is no ES on the Marvel life size busts.
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I know that, but there is number on the box so i thought there is also on the base. I should have number 350 according to the box.
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02-02-2018, 12:12 AM
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#202
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Experience is something you don't get until just after you need it.
Join Date: Aug 2017
Location: Gotham City
Posts: 1,198
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So far I purchased 3 statues from sideshow. All 3 had quality control problems.
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02-02-2018, 12:17 AM
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#203
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Cross country skiing is great if you live in a small country.
Join Date: Nov 2008
Location: Vancouver, Canada (ex-pat UK - Birmingham & Scotland!)
Posts: 1,968
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Quote:
Originally Posted by Punisher_
So far I purchased 3 statues from sideshow. All 3 had quality control problems.
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If I were a betting man - your next 3 will as well (funny . . . but seriously too!)
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02-02-2018, 12:30 AM
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#204
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Phoenix
Join Date: Jul 2016
Posts: 12,676
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Quote:
Originally Posted by HeavyMetalSpike
If I were a betting man - your next 3 will as well (funny . . . but seriously too!)
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02-02-2018, 12:41 AM
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#205
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Cross country skiing is great if you live in a small country.
Join Date: Nov 2008
Location: Vancouver, Canada (ex-pat UK - Birmingham & Scotland!)
Posts: 1,968
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.
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02-02-2018, 04:52 AM
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#206
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Experience is something you don't get until just after you need it.
Join Date: Aug 2017
Location: Gotham City
Posts: 1,198
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Quote:
Originally Posted by HeavyMetalSpike
If I were a betting man - your next 3 will as well (funny . . . but seriously too!)
.
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POP Culture Shop sucks also. Hoping my Iron Studios and Tweeterhead statues do better. Only got 1 Pre Order from sideshow and if that comes out bad im done with them.
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02-08-2018, 04:24 PM
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#207
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Borrow money from a pessimist, they don't expect it back.
Join Date: Jul 2017
Location: Las Vegas
Posts: 748
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Quote:
Originally Posted by Incrysis
So Sideshow got back to me with options:
1. Full RMA for whole statue, can't replace just the base
2. $52.00 credit to keep as is
3. Full refund
I chose 1 because I like the statue overall and I have the other 2 pre-ordered as well. Wish they could have replaced the base as that would have been the easiest.
edit: 1/24/17 Rec'd my return instructions and label.
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Finally got my replacement and it is perfect. It is the only piece I've gotten from them with a QC issue but they took care of it promptly.
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03-01-2018, 11:43 AM
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#208
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Doh!
Join Date: Dec 2017
Posts: 13
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I am scheduled to receive my replacement Venom exclusive head today. They said I need to DESTROY the old head. Taking a hammer to it just for a chipped tooth is going to be hard for me.
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03-21-2018, 04:17 PM
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#209
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Captain Marvel
Join Date: Oct 2015
Posts: 3,244
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Anyone having trouble getting in touch with Sideshow? Since at least Monday, their website email and chat feature haven't worked. I tried sending an email to a support email address I had from another issue, but I dont know if they received it properly. I can't call during their business hours and it appears they have deactivated messages on their Facebook page.
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03-21-2018, 06:45 PM
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#210
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Sideshow
Producer
Join Date: Jun 2011
Posts: 1,856
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Quote:
Originally Posted by Nugchompa
Anyone having trouble getting in touch with Sideshow? Since at least Monday, their website email and chat feature haven't worked. I tried sending an email to a support email address I had from another issue, but I dont know if they received it properly. I can't call during their business hours and it appears they have deactivated messages on their Facebook page.
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Sorry you’ve been having issues. Please note that the chat feature is only available during business (perhaps you’ve been indeed trying to use it during business hours but I only bring this up as you mentioned that you can’t call during business hours). Unfortunately the office head quarters (where Customer Service resides) had a major power outage (no power for hours now) and is closed due to it. Barring it still being out tomorrow (which shouldn’t be the case), the CS dept will be up and running again and will answer phones, chat and emails in the order they are received. So sorry to you and all trying to get through today. Your patience during this unforeseen power outage is appreciated!
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