sideshow refunds for pcs

[dao2]

Originally Posted by bonebreak2000

What did he post? I dont see anything..

He just posted an hr ago that he's writing a long post now. https://www.facebook.com/groups/100300063897936

So nothing yet really, gotta wait and see.

[qz33]

Alrighty. First, Dylan Thomas thanks for giving me the heads up and doing the best you could to answer questions (thanks to other collectors defending and helping out as well). I went through and grabbed as many questions as I could and will answer them in my text below. I delete threads to clean up the page since answers will be here. I am going to answer as much as I can, but somethings I cannot discuss at this time. Believe me I want to provide more and will when I can. So let's get started:
1. "Ant where the ---- have you been?" Ass and elbows deep in this transition/partnership with Sideshow and cleaning up PCS. There is ALOT of work that is going into this partnership with Sideshow on both sides. I and the team have been heads down grinding to get this transition done. But, I think its taking a lot longer then we all thought as a lot goes into it from shipping thousands of statues to Sideshow to downsizing from 20,000 sqft to 5,000 sqft to still transitioning orders both with individuals and distributors. I need 48hrs in a day. Planned on pulling in another person to help on social media just have had zero time to train someone to take over for me. Goal is to be completely done by year end. Not what people want to hear but we have to be realistic. I have to thanks Sideshow because they have been absolutely awesome! Their help and guidance have been invaluable.
2. "I can't get in touch with PCS Customer Service". We have a customer service email (customerservice@pcstoy.com) and new phone as we are in NC not CA anymore (980-299-7598) which are both on our website. BUT, with the transition we no longer have a customer service team. So responses to emails will be extremely delayed as we basically have someone jumping in there when they can from their normal 5 jobs. We know some emails are directing you to "PCS". We are working on a possible solution with Sideshow to correct this back and forth/limbo some collectors are experiencing. Hope to have this sorted out in the next couple of weeks.
3. "So what does PCS do now?" We have gone back to the beginning days with PCS. We don't sell, ship, or distribute anymore due to our partnership with Sideshow. We handle licensing (choosing which properties we want to do, characters, etc), development (prototypes/development of the statues we decide to create), production (getting the product produced in China) and trade shows/PCS social media/etc. All orders (pre-orders, in-stock), customer service and shipping are all handled by Sideshow. So basically we make a prototype then Sideshow sells and collects money then we get in made in China then Sideshow picks up from China and handles from then on. We choose licenses, characters, etc, but Sideshow has been a great mentor to use so I ping them when I can to run ideas by them like I did on here when I had time.
4. "I just got an email from Sideshow offer a credit for my refund." The credit email from Sideshow that was sent out is a way for collectors to get their refund now. The credit can be used for shipping, PCS items or ANYTHING else Sideshow sells on their website. You still have an option for cash refund per the email that was sent out. But, see #2 above. Working on a better solution if people don't choose a credit, but don't have more info yet. But, if you want your refund now the credit is the quickest solution. Not what people want to hear I know, but I don't have more I can say at this point.
5. "I didn't receive the credit email from Sideshow because my order cancel was pre-partnership (including replacements or returns during transition). Can I get a credit too?" We are working to see if this could be an option as well. More to come.
6. "I just got an email from Sideshow cancelling my orders, WTF!!!" Sideshow sent emails months ago for people to verify their information. If you got the new email then that means you may have missed that first email. But, do not threat as your order hasn't disappeared. Just email Sideshow customer service and your order will be added to your account. I know it sucks and I can understand the frustration but they just needed verification. Also we have a list of all the people that didn't verify and they will be reached out to individually to confirm their account. We will go in order of products that will be shipping so your statue is accounted for when it leaves China.
7. "I saw something about a $50k lawsuit, is PCS in trouble?" I can't go into details pending lawsuits, but I'll say the lawsuit is at "Culture Shock Toys, Inc." not "PCS Collectibles LLC". I'll let you guys put 2 and 2 together there.
8. "Why wasn't PCS Management at NYCC?" They were. Mark Martin was at NYCC. We rotate shows so it was his turn to handle NYCC. We will probably handle by "coasts" going forward with him being on the west coast, but everyone needs to go to each show at least once.
9. "Your delivery times suck ass!" Agreed. We are focused hard on catching up on all statues (see below). Our goal is to be all caught up on old product and be on time going forward by mid/late 2019 (a lot to catch up on). Sideshow site has conservative updated dates with our goal to deliver before those dates where ever possible. I'll have more to share on our strategy for new PO deliveries which we think is going to be awesome and DRAMATICALLY cut down on delivery. I'm seeing more and more Companies stating delivery 18 months out and still be late like we are, but we want to change that for 2019. More to come later.
10. "Are the items above it? Or do I need to worry about not getting my statues at all?" We have never not delivered a statue and with our new partnership we have shifted hard to catch up on the back log of orders. We have over 13 statues on schedule to leave China prior to Chinese New Year. So we will be averaging over 3 statues a month leave China. The pre-CNY crowd includes fan favorites Goro, Rambo, Scorpion and Chun-Li to name a few as well as some well over due like Cyrax and Howling. The next three are Mileena (already picked up from China), White Ranger bust (pick up scheduled by end of month) and She-Ra (pick up scheduled by end of month).
11. "Is it safe to order PCS products?" Yes. All orders go through Sideshow and their distributors going forward. PCS no longer takes orders or collects money.
12. Rambo will come with headband (Bryon was being silly) and every order will come with the 1:1 necklace.
13. "Are you still doing Mortal Kombat?" Currently working on multi-year extension and the numbers. Sonya would be next in 1:4 and we will have a more steady PO of MK next year.
14. "What about MOTU?" Still working on it. New contacts so have to build relationship again.
15. "What are the next in the Transformer lines?" Large/Museum scale line: Starscream/Thundercracker/Skywarp then Megatron
Small/Classic scale line:
Soundwave is next
16. "GI Joe?" Baroness is next
17. "TMNT?" Donnie then probably Shredder or Rocksteady
18. "Sakura...[fill in the blank]...WTF!!!" Agreed! WTF! I don't like her at all so she won't be ready until next year as we work to fix her many needs.
19. "Myer head update?" Hoping to have a new head to show by the end of the month. Not playing around anymore for V.5. Putting my man Mr. Diba on it.
20. "When will you be back on here?" I hoping to either have me or another person from PCS to be back on here to help on Dylan and start giving more development/production updates by the end of the year. Just need some daylight to find the time. Just trying real hard to catch up on production and finish the transition. It's messy and noisy now, but we will be a much better company once we grind out now to be in a better place for all in 2019. But, I do miss chatting with you guys.
I know that probably doesn't answer everything, but that's all I can speak on right now. I know a lot of people will still be upset, but I figure at least answer/share what I can at this point and show through time as you see the PCS transformation. Now I leave you back in the hands of Mr. Dylan and back to grinding back out.

[CyberSteak]

Honestly not sure what to think. Still no time frames on if or when refunds would happen. And honestly, if the communication would have been there, I suspect a lot of people wouldn't have been cancelling in the first place. All signs pointed to a sinking ship. And when the ones with the answers are lurking in the background and refusing to comment, that only makes matters worse.

So now...refund, or credit?

[Blacksunn]

#5 update...

5. "I didn't receive the credit email from Sideshow because my order cancel was pre-partnership (including replacements or returns during transition). Can I get a credit too?" We are working to see if this could be an option as well. More to come.

[bonebreak2000]

Originally Posted by CyberSteak

Honestly not sure what to think. Still no time frames on if or when refunds would happen. And honestly, if the communication would have been there, I suspect a lot of people wouldn't have been cancelling in the first place. All signs pointed to a sinking ship. And when the ones with the answers are lurking in the background and refusing to comment, that only makes matters worse.

So now...refund, or credit?

My cancellations went from 2 orders last year to allllll orders. You are 100% right. Had I just been treated like a human being I would have still been patiently waiting for my other 6 pieces on order.

[MissRoMayo]

Originally Posted by bonebreak2000

My cancellations went from 2 orders last year to allllll orders. You are 100% right. Had I just been treated like a human being I would have still been patiently waiting for my other 6 pieces on order.

Agreed. I had little issue with waiting for products or news when the team were still active and speaking in their group, but as soon as they went completely dead silent I started to get a bit concerned. Then naturally I panicked more because of other people's concerns, so my last order with them was cancelled just prior to Ant's message today.

His message still didn't address the main issue every one has which is will those cash refunds ever actually happen. At least I have that relief that I no longer have any orders and some nice credit to use during Spooktacular.

[bonebreak2000]

If I had just 1 or 2 things on order I would have snapped at the chance for SS credit and just picked something cool to get. But I have a lot. Silly me for trusting a company i had good experiences with...... Lesson learned. But it is a lot, so it makes the credit proposition less appealing. At the same time because it is a lot it makes getting something at all good. Its a double edged sword right now. Im deciding what to do.

[Sgt Taz]

I'll say it again I'm hanging on to my orders. While there's a panick storm brewing in a bottle here (not saying the refund issues arent justified) the powers that be are probably hard at work making things work. Also, good luck finding another 1:3 Goro Sagat or Chun Li...

[gagaliya]

this is the exact same bs he posted when he took over pcs, then again moving to a new location, and again when cs person had a car accident, it's the same fluff without any concrete dates or action.

anyone not taking the ss credit and run is nuts at this point.

[CyberSteak]

I just don't know what to do with the credit. There's currently nothing I want on SSC that interests me. The irony here is the stuff that does interest me, is PCS stuff, and I won't go back in that hole again.