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Old 08-26-2015, 11:11 PM   #401
SideShowJoe
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Ant man really needs to check with doc and get some blood work done looks like he may have cirrhosis of the liver because he looks to be quite jaundice in those pictures! Lay off the booze ant-man!!!

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Old 08-27-2015, 12:27 AM   #402
built2shred
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Quote:
Originally Posted by The Mule View Post
I still don't see it, all the opposite, looks uniform to me.
I find it funny that (especially on the other board) I've seen people justify every single paint issue they got with "bad lighting" and when it's actually bad lighting for real everybody freaks out. This is like Wolverine's monotooth/arms hair or Phoenix headgate, a lot of noise over nothing.

Now the eyebrows and hair different color, that's something to look into.
Doesn't hurt for XM to double check it just in case... Ya never know....
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Old 08-27-2015, 02:28 AM   #403
shorudan
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Hey guys, I just checked with the boys and the factory - it's our bad! No excuse about this. There are 4 Ant mans till date as I understand but ours is classic comics Hank Pym and he is blonde based on the reference materials. Looks like we checked the paint quality (lines) but missed out on accuracy.

So here's the plan, XM Studios will recast and repaint 700 pieces of the head sculpt, with corrected hair color and also add in the black for the filter mouth piece. Nose wise for the colours we find it uniform actually but since we are reproducing the heads, we will monitor on that as well.

We will distribute the new heads at no costs (shipping included) to all customers and distributors so please be patient as it would take a couple of months to produce the heads. First level of contact should be your distributor or seller who will be receiving the heads. If there are any issues such as sellers not wanting to ship, please go direct to me (bryan@xm-studios.com) and I will take care of you.

On behalf of the XM boys and team, my sincerest apologies for this QC oversight.
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Old 08-27-2015, 02:31 AM   #404
built2shred
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Number One in customer service = XM Stuidos

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Old 08-27-2015, 02:43 AM   #405
shorudan
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Oh yeah I forgot to say a huge thanks everyone for sharing and pointing stuff out to us - this is where we as producers/manufacturers learn the most and improve. You bunch of guys and gals are very understanding and patient, we can't ask for better customers and friends.
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Old 08-27-2015, 02:51 AM   #406
VS1976
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So many ants and they look great. Can't wait for this.
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Old 08-27-2015, 02:55 AM   #407
SuperJ300
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Now that's what I call customer care!!
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Old 08-27-2015, 03:09 AM   #408
Restinpieces
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Best in the biz, good show.
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Old 08-27-2015, 03:21 AM   #409
VS1976
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Quote:
Originally Posted by shorudan View Post
Oh yeah I forgot to say a huge thanks everyone for sharing and pointing stuff out to us - this is where we as producers/manufacturers learn the most and improve. You bunch of guys and gals are very understanding and patient, we can't ask for better customers and friends.
Can u guys secretly ship to Canada? We wouldn't tell Now that would be great customer service lol.
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Old 08-27-2015, 06:04 AM   #410
Spidey976
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Quote:
Originally Posted by shorudan View Post
Hey guys, I just checked with the boys and the factory - it's our bad! No excuse about this. There are 4 Ant mans till date as I understand but ours is classic comics Hank Pym and he is blonde based on the reference materials. Looks like we checked the paint quality (lines) but missed out on accuracy.

So here's the plan, XM Studios will recast and repaint 700 pieces of the head sculpt, with corrected hair color and also add in the black for the filter mouth piece. Nose wise for the colours we find it uniform actually but since we are reproducing the heads, we will monitor on that as well.

We will distribute the new heads at no costs (shipping included) to all customers and distributors so please be patient as it would take a couple of months to produce the heads. First level of contact should be your distributor or seller who will be receiving the heads. If there are any issues such as sellers not wanting to ship, please go direct to me (bryan@xm-studios.com) and I will take care of you.

On behalf of the XM boys and team, my sincerest apologies for this QC oversight.
Sorry to have been the barer of bad news Bryan, but you guys sure do answer the call m8.
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