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Old 08-16-2017, 01:18 PM   #41
clutch
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I wonder how many they had to sell.
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Old 08-16-2017, 03:08 PM   #42
Finisher
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Quote:
Originally Posted by jmsmith3388 View Post
Spencer responded to my email, I included my PayPal email address in the original email. He told me what the final price would be and if he could send a invoice through PayPal for that amount. Once I agreed, he sent it to my PayPal and created a shipping label as soon as I paid.

He will confirm your shipping address as well before he purchases the label.
Hm, 2 days now.. and no answere at all. ARH customer service.. still sad.
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Old 08-16-2017, 03:40 PM   #43
House
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Quote:
Originally Posted by Finisher View Post
Hm, 2 days now.. and no answere at all. ARH customer service.. still sad.
Maybe they ran out? i know i asked on death dealer, which was sold out. I did manage to get a Arhian City of Horrors EX
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Old 08-16-2017, 04:05 PM   #44
Finisher
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Originally Posted by House View Post
Maybe they ran out? i know i asked on death dealer, which was sold out. I did manage to get a Arhian City of Horrors EX
Good customer service is: ARH.. tell me they are out of stock, give me a sign you received my emails!
Bad customer service is: "Ingnorant ignorance"... no reply at all.

ARH: Bad CS..

Sadly "as usual"...
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Old 08-16-2017, 05:11 PM   #45
IXEC
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Quote:
Originally Posted by Finisher View Post
Good customer service is: ARH.. tell me they are out of stock, give me a sign you received my emails!
Bad customer service is: "Ingnorant ignorance"... no reply at all.

ARH: Bad CS..

Sadly "as usual"...
Spam....as usual....

I had no problem today at ARH.

Paid off my Valkyre and picked up Perseus and shipping label was printed....so where's the problem?

Call them......
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Old 08-16-2017, 05:37 PM   #46
dao2
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I got a reply as well, check your spam or maybe they missed your email. If they missed it sucks, but you as a customer also should make sure to stay in touch.
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Old 08-16-2017, 05:50 PM   #47
Gollum
The Herculoids
 
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Spencer has given me excellent customer service recently and in the past many times I have no problems with anything he or ARH has done

If you keep it touch and be a friendly customer they will give you excellent service
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Old 08-16-2017, 06:08 PM   #48
AndAlsoTheTrees
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Quote:
Originally Posted by Finisher View Post
Hm, 2 days now.. and no answere at all. ARH customer service.. still sad.
I criticized them when they deserved it, but I bought from them a few weeks ago and I have to say Spencer/the customer service was excellent.
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Old 08-16-2017, 07:03 PM   #49
jmsmith3388
The Avengers
 
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Ive had my ups and downs with ARH in the past years, but I can say the last 5 times I have contacted them it has been a very good experience.

Still pissed the Zeus statue is so boring...
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Old 08-16-2017, 08:28 PM   #50
House
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Quote:
Originally Posted by Gollum View Post
Spencer has given me excellent customer service recently and in the past many times I have no problems with anything he or ARH has done

If you keep it touch and be a friendly customer they will give you excellent service
Same, everytime ive spoken or emailed to him...
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