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12-06-2009, 01:19 PM
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#21
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Crush Mod
Super Moderator
Join Date: Aug 2004
Location: once in SD now in NC
Posts: 8,869
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remember this is wizard world not Koto. they are trying to get to the bottom of this for everyone
__________________
Recasters suck big time!
Banning is what i do best!!!!
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12-06-2009, 01:24 PM
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#22
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Frackin!
Join Date: Oct 2008
Location: Middle of No Where, Iowa
Posts: 36
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Quote:
Originally Posted by CKinSD
remember this is wizard world not Koto. they are trying to get to the bottom of this for everyone
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Oh I know Wizard is to blame all to well, it is just at this point I would some news from some one. Given that there is no word from wizard I'll take whatever news I can get from whoever I can.
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12-08-2009, 11:19 AM
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#23
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: May 2005
Location: Classified
Posts: 1,450
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Any word?
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12-08-2009, 12:01 PM
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#24
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Frackin!
Join Date: Oct 2008
Location: Middle of No Where, Iowa
Posts: 36
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Quote:
Originally Posted by darthrobbler
Any word?
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not a damn thing that I can see as of yet
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12-08-2009, 12:39 PM
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#25
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MASTERING 3D!!!!!!
Producer
Join Date: Aug 2004
Location: In The MATRIX
Posts: 7,196
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Hello everyone,
I just got off the phone with one of the sales VP's at Wizard, and he tells me Wizard is already looking into refunding everyone who purchased one of these.
Him and I are trying very hard to get some kind of official announcement , or some official statement that will ensure Wizard is truly fixing this problem.
I will try to have more solids answers soon.
Thank you for your extreme patience,
-Erick
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12-08-2009, 01:53 PM
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#26
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The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: May 2005
Location: Classified
Posts: 1,450
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Thanks Erick!
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12-08-2009, 03:25 PM
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#27
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Crush Mod
Super Moderator
Join Date: Aug 2004
Location: once in SD now in NC
Posts: 8,869
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Erick
thanks for the heads up. I hope wizard really will refund folks their money. It could be hard if paid for by cash.
If you could please ask your connection at wizard to post here as well so our members can get this information directly from the source so to speak. They need to understand folks are angry at this whole thing and Koto having to take the brunt of this is totally unfair to Koto.
Also forsaken you need to give folks some time to get to the right folks to ensure they have an answer for you. It is frustrating for sure but Koto is trying to assist you on something that is the responsibilty of another company. You did not pay them, you paid wizard world.
__________________
Recasters suck big time!
Banning is what i do best!!!!
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12-08-2009, 03:49 PM
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#28
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MASTERING 3D!!!!!!
Producer
Join Date: Aug 2004
Location: In The MATRIX
Posts: 7,196
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Guys,
Conference call with Wizard as I type, I am trying to get an official statement from them, as soon as I get it I will post, so far it seems there were very few purchases and they are all being refunded.
I will update as soon as I get official confirmation.
Thank you all,
-Erick
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12-08-2009, 03:51 PM
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#29
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It's not hard to meet expenses, they're everywhere.
Join Date: Aug 2005
Location: L.A.
Posts: 4,627
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i see how it is, ignore my IMs, but post on here 
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12-08-2009, 04:02 PM
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#30
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MASTERING 3D!!!!!!
Producer
Join Date: Aug 2004
Location: In The MATRIX
Posts: 7,196
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***Update***
It seems some people paid with check, and others via credit card, so those refunds are on their way in the form of a check, and the credit card ones should post sometime this week, they also tell me they sent out an e-mail (to everyone that provided an e-mail address ) this very morning around 11am eastern time.
The following is the email sent out as of this morning per out conversation yesterday:
We regret to inform you the Wolverine bust you paid for at the Chicago Comic Con was never produced. Your credit card was refunded for the amount of $79.99 today.
We apologize for the inconvenience.
Regards,
Customer Service Dept.
Wizard Entertainment
We at Koto apologize for any inconvenience this may have caused you, and hope you understand we did our best to fix this issue as soon as we became aware of the situation.
Best,
-Erick Sosa
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