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04-30-2019, 04:34 AM
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#1141
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The Herculoids
Join Date: Jun 2015
Posts: 457
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Thanks bud
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05-07-2019, 12:42 AM
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#1142
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Justice League
Join Date: Apr 2019
Posts: 265
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If we ordered through Sideshow, does Prime 1 do replacement parts or sell them if we contact them directly? Past the Sideshow 30 day returns policy, wasn't able to un-box due to lack of space, so wondering if Prime 1 helps out since they still have him in stock on their site?
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05-07-2019, 11:23 AM
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#1143
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Fantastic Four
Join Date: Nov 2018
Posts: 81
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Yeah congrats HiTMAN... can't get myself to buy him.
In Europe he costs ~1200€ (before 19% sales tax and shipping) which is 1350$. The price difference is just insane...
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05-07-2019, 04:44 PM
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#1144
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Crime Syndicate
Join Date: Jun 2018
Location: Sydney, Australia
Posts: 7,592
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Quote:
Originally Posted by dw316
If we ordered through Sideshow, does Prime 1 do replacement parts or sell them if we contact them directly? Past the Sideshow 30 day returns policy, wasn't able to un-box due to lack of space, so wondering if Prime 1 helps out since they still have him in stock on their site?
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The simple answer is probably no, which is why a few of us were concerned that you still hadn't unboxed your pieces. Unfortunately it would've been safer to unbox, check the pieces, and then pack it back up if you had to. Especially with the venom.
And with all the issues with Prime 1 and Sideshow, chances are that even if you did contact Sideshow in time, they would say that they still had no replacement parts. And being outside the 30 day window you now can't return it for a full refund etc. And Prime 1 probably won't help as they will say that you have to contact your direct retailer etc.
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05-07-2019, 09:38 PM
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#1145
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Justice League
Join Date: Apr 2019
Posts: 265
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Quote:
Originally Posted by Phoenixblazes
The simple answer is probably no, which is why a few of us were concerned that you still hadn't unboxed your pieces. Unfortunately it would've been safer to unbox, check the pieces, and then pack it back up if you had to. Especially with the venom.
And with all the issues with Prime 1 and Sideshow, chances are that even if you did contact Sideshow in time, they would say that they still had no replacement parts. And being outside the 30 day window you now can't return it for a full refund etc. And Prime 1 probably won't help as they will say that you have to contact your direct retailer etc.
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I ended up emailing both Sideshow and Prime 1 yesterday, still haven't heard back from Sideshow but Prime 1 surprisingly got back to me today and asked for pictures. Not sure what that means, but fingers crossed. If anything, the break looks clean so I can possibly glue it back if I can find out what other statue collectors use. If anyone knows a good product for the symbiote pieces, please feel free to share. Might actually save time than waiting for a replacement coming from overseas.
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05-09-2019, 08:05 AM
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#1146
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Justice League
Join Date: Apr 2019
Posts: 265
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Prime 1 Studios is the best. They said they will be asking the factory if they have that part. Meanwhile, still no reply from Sideshow Returns/Replacement department.
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05-09-2019, 01:39 PM
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#1147
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The Avengers
Join Date: Dec 2016
Posts: 684
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Well sorry to disappoint you, but some peolple have been posting the same approach on FB, with P1 providing them with a replacement, yet it has to be shipped through SSC, after which SSC said they won't be doing that...
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05-10-2019, 02:55 AM
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#1148
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Justice League
Join Date: Apr 2019
Posts: 265
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Quote:
Originally Posted by sparda
Well sorry to disappoint you, but some peolple have been posting the same approach on FB, with P1 providing them with a replacement, yet it has to be shipped through SSC, after which SSC said they won't be doing that...
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Wow, I'm not sure if Prime 1 contacted them or not but Sideshow got back to me and said they're sending a replacement. This is very fortunate, thank you both to Prime 1 and Sideshow for excellent customer service.
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05-12-2019, 09:04 AM
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#1149
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The Avengers
Join Date: Dec 2016
Posts: 684
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Quote:
Originally Posted by dw316
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Good to know they came through for you! Mind if I screencap this to him? He could use it as an example for a case in which they did come through.
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12-16-2019, 12:44 AM
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#1150
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Justice League
Join Date: Apr 2019
Posts: 265
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What is the weight of the statue? Will a KOMPLEMENT PAX shelf support it or is this too heavy and would break the shelf?
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