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Old 09-16-2014, 12:09 AM   #511
rem-rock
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Yes, mine was an exclusive and the entire hand was broken off at the wrist.
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Old 09-16-2014, 12:13 AM   #512
Mqhuynh
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Quote:
Originally Posted by rem-rock View Post
Yes, mine was an exclusive and the entire hand was broken off at the wrist.
Same here, and they replaced yours? That's pretty unfair. Guess it depends on who handles your case.
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Old 09-16-2014, 12:16 AM   #513
rem-rock
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That is exactly what I was going to say. Some reps are nicer/better than others.
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Old 09-16-2014, 01:24 PM   #514
vorpoll
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No replacement. $37 if I choose to keep it.
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Old 09-17-2014, 03:47 PM   #515
Vitus
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$37 off on a broken statue. What a joke.
But that is the normal discount from SS.
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Old 09-17-2014, 07:18 PM   #516
chezzrok
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Quote:
Originally Posted by Mitch07137 View Post
Just got mine broken not happy this is the first time getting statue broken

What do I do from here??





FML

OH SNAP!! LITERALLY!!!
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Old 09-17-2014, 07:32 PM   #517
DynamicMenace
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Quote:
Originally Posted by Mitch07137 View Post
Just got mine broken not happy this is the first time getting statue broken

What do I do from here??





FML

well you have already taken the first step and taken pictures. call SS customer service and tell them about ti and they will take it from there. you ahve the option to send it back for a replacement or a full refund. or a partial refund if you choose to keep it. and from what i can see it looks to be a simple repair. all you need to do is get some loctite 5 minute epoxy and glue it back on good as new.
thats what i would do. take the partial refund/credit and put it towards another existing PO or use it for another item you want to purchase. but thats just me . .
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Old 09-17-2014, 11:32 PM   #518
Matches Malone
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Quote:
Originally Posted by DynamicMenace View Post
well you have already taken the first step and taken pictures. call SS customer service and tell them about ti and they will take it from there. you ahve the option to send it back for a replacement or a full refund. or a partial refund if you choose to keep it. and from what i can see it looks to be a simple repair. all you need to do is get some loctite 5 minute epoxy and glue it back on good as new.
thats what i would do. take the partial refund/credit and put it towards another existing PO or use it for another item you want to purchase. but thats just me . .
I agree. Looks like a simple, clean and ultimately completely concealed fix from where I'm sitting. Get what you can as a refund and make the fix.
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Old 02-20-2015, 02:10 PM   #519
PureInvasion
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20% off the Reg by using code 'cosmic'.

Already 15% off and 2x reward points at the moment so big savings of you were looking for this one (35% off total + double rewards)
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Old 02-20-2015, 04:38 PM   #520
shin3000
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Originally Posted by PureInvasion View Post
20% off the Reg by using code 'cosmic'.

Already 15% off and 2x reward points at the moment so big savings of you were looking for this one (35% off total + double rewards)
seems no love for this awesome piece!
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