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04-04-2006, 04:16 PM
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#1
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A day without sunshine is like... night.
Join Date: Oct 2005
Posts: 201
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Broken Statue question
I recieved a statue that was broken during shipment today. It was insured and bought off ebay not using paypal though. Whats the best route to take here?
thanks
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04-04-2006, 04:26 PM
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#2
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Mod Guru
Join Date: Aug 2004
Location: New York/Spain
Posts: 12,787
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First you need to contact the seller right away and let him know what happened. Any good seller will work with you to get this resolved. You'll probably have to file an insurance claim. If it was shipped USPS you'll need to go to the Post Office with the broken item and the package it was mailed in.
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04-04-2006, 04:42 PM
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#3
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Yeah, I spend WAY too much time here!
Join Date: Apr 2005
Location: Miami Beach, USA - Rio, Brazil
Posts: 14,211
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Quote:
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Originally Posted by The_One
I recieved a statue that was broken during shipment today. It was insured and bought off ebay not using paypal though. Whats the best route to take here?
thanks
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Is the seller name's Ralph??
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04-04-2006, 04:43 PM
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#4
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...
Producer
Join Date: Aug 2004
Location: .
Posts: 11,209
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Quote:
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Originally Posted by cap70
Is the seller name's Ralph??
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04-04-2006, 04:43 PM
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#5
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Mod Guru
Join Date: Aug 2004
Location: New York/Spain
Posts: 12,787
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Quote:
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Originally Posted by cap70
Is the seller name's Ralph??
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I'm pretty sure it was Carlos aka "The Shady Brazilian." I avoid his auctions like the plague
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04-04-2006, 04:47 PM
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#6
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Mod Guru
Join Date: Aug 2004
Location: New York/Spain
Posts: 12,787
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Quote:
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Originally Posted by P1X4R
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It might also be a guy named ED. Another very "fishy" character.
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04-04-2006, 04:48 PM
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#7
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3 kinds of people: those who can count & those who can't.
Join Date: Sep 2005
Location: Right behind you.SNIKT!!(Agoura Hills)
Posts: 5,155
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Quote:
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Originally Posted by The_One
I recieved a statue that was broken during shipment today. It was insured and bought off ebay not using paypal though. Whats the best route to take here?
thanks
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UPS insurance
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04-04-2006, 10:00 PM
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#8
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Frackin!
Join Date: Nov 2005
Posts: 38
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Zurb is right on. You should immediately notify the seller of the situation.
You will need to download and complete PS Form 1000 from the USPS site. Attach all the invoices and payment documentation. They will keep the item along with the shipping packaging intact and notify you within 90 days whether or not they will pay up.
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04-05-2006, 01:08 AM
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#9
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A day without sunshine is like... night.
Join Date: Oct 2005
Posts: 201
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what happens if they decide not to pay up?
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04-05-2006, 05:52 PM
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#10
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Doom Patrol
Join Date: Aug 2005
Location: Belgium
Posts: 8,354
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I can answer that. In that case, your the "F" word "ed" 
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