PCS Customer Service

[7omous]

Originally Posted by Pryde

There's been a QC issue with Blanka. They don't want to send you a bad piece of Blanka, that's why it hasn't been shipped.

3 months waiting to qc a blanka statue, they promised to send out after NYCC but that never happened. they finally send out something on the 29th of September but when i track it has yet to leave California, its supposed to go international.

so finally i get promised a new statue and it has yet to be sent?

my point is dont ask for payment and than ship a statue out 4 months later, i didnt even pay early i paid a few weeks after the notice and i still didnt get the statue.

[Pryde]

Originally Posted by 7omous

3 months waiting to qc a blanka statue, they promised to send out after NYCC but that never happened. they finally send out something on the 29th of September but when i track it has yet to leave California, its supposed to go international.

so finally i get promised a new statue and it has yet to be sent?

my point is dont ask for payment and than ship a statue out 4 months later, i didnt even pay early i paid a few weeks after the notice and i still didnt get the statue.

I know how you're feeling. I haven't been happy with them recently also. I stopped ordering from and skipped the last 3 new 1/4 SF statue statue and will continue to do so until I feel comfortable with them again.

[PCSRebecca]

Originally Posted by 7omous

hello this blanka ex shipping is really the worst experience i have had with PCS after all these years of ordering from this company.

i paid more than 3 months ago, i finally got a tracking that it shipped out 29/9/2017, the item hasnt left California to this date . i contact pcs two weeks later get a response they will ship a new one out this week. Were at the weekend now and nothing has been shipped.

honestly i dont know whats going on at PCS but i have one more order with yourselves and i am done.

Hello,

It seems the carrier lost your statue. The delay was due to QC issues that we had to fix in house before shipping them out, but your statue not moving was no fault of ours. Rather than make you deal with them, we were happy to send you a new statue while we took care of the lost statue. Hope you get it soon!

[samhain81]

Rebecca, an order has gone through by error on my account for an Akuma Life Size Bust, which I ordered in error, and this needs to be cancelled, as I do not have the funds for this on my account.

My order number is ORDER #6545

Please help, I am very worried.

[red_ant]

Originally Posted by samhain81

Rebecca, an order has gone through by error on my account for an Akuma Life Size Bust, which I ordered in error, and this needs to be cancelled, as I do not have the funds for this on my account.

My order number is ORDER #6545

Please help, I am very worried.

I just canceled and refunded your order directly from the website (it's processing now). By the way, if you do decide to order don't forget to use the Halloween coupon. You didn't use the coupon on your now cancelled order which would've saved you 31%.

[marvelboi77]

Well I am going to go into my story of why I'm done with PCS and they will never get another sale from me. I have held my tongue on many of the things I felt uneasy about for a long time but I'm not going to get into that.

I ordered Hordak from their site with it clearly stating free shipping on the order page. When I checked out it allowed me to choose how I wanted my package sent with zero charge.

I received an invoice today for shipping with no explanation. I sent an email to customer service explaining that when I bought it free shipping was clearly advertised and such. I was told that it was a mistake on their part and they will not honor free shipping.

I am a very honored bound person to a fault. I will always follow through with a deal even if it's clear that I will not benefit because I gave my word. I have examples of this with people on the forum that I could elaborate on.

I contacted PCS again to let them know my feelings on good customer service and what I expect once a transaction has been completed on my end. I let them know that this would have permanent ramification of how I continue with this company including never ordering again, plus canceling all of my current orders once they reach the time frame of receiving back my deposit.

I received a response back from Aurora, she talked to her manager and he said that the free shipping will not be honored. I'm 35 miles from PCS we are talking $25 max and not only did they feel they should take back their obligation of free shipping but they are willing to lose a customer over it.

I'm not looking for anyone's sympathy, simply keeping my word that I would follow through with negative feedback for them if they did not honor their word. PCS consider this a customer lost forever.

[PCSRebecca]

Originally Posted by marvelboi77

Well I am going to go into my story of why I'm done with PCS and they will never get another sale from me. I have held my tongue on many of the things I felt uneasy about for a long time but I'm not going to get into that.

I ordered Hordak from their site with it clearly stating free shipping on the order page. When I checked out it allowed me to choose how I wanted my package sent with zero charge.

I received an invoice today for shipping with no explanation. I sent an email to customer service explaining that when I bought it free shipping was clearly advertised and such. I was told that it was a mistake on their part and they will not honor free shipping.

I am a very honored bound person to a fault. I will always follow through with a deal even if it's clear that I will not benefit because I gave my word. I have examples of this with people on the forum that I could elaborate on.

I contacted PCS again to let them know my feelings on good customer service and what I expect once a transaction has been completed on my end. I let them know that this would have permanent ramification of how I continue with this company including never ordering again, plus canceling all of my current orders once they reach the time frame of receiving back my deposit.

I received a response back from Aurora, she talked to her manager and he said that the free shipping will not be honored. I'm 35 miles from PCS we are talking $25 max and not only did they feel they should take back their obligation of free shipping but they are willing to lose a customer over it.

I'm not looking for anyone's sympathy, simply keeping my word that I would follow through with negative feedback for them if they did not honor their word. PCS consider this a customer lost forever.

Hello,

Hordak shipping was not meant to be free. This was a glitch on our website. We did not advertise free shipping on any item.

We sent invoices to those who were effected by the glitch so we could finish the transaction.

We've always been kind to you and accommodating to your requests and wishes, so this is a bit disappointing to see. But we will happily refund your statues and part ways. Please email customer service to request this. Have a great day!

[marvelboi77]

Originally Posted by PCSRebecca

Hello,

Hordak shipping was not meant to be free. This was a glitch on our website. We did not advertise free shipping on any item.

We sent invoices to those who were effected by the glitch so we could finish the transaction.

We've always been kind to you and accommodating to your requests and wishes, so this is a bit disappointing to see. But we will happily refund your statues and part ways. Please email customer service to request this. Have a great day!

Ugh.

[marvelboi77]

.....

[gk asylum]

Where is the Howling wolf?