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Old 09-18-2021, 03:37 PM   #1
craigcliff1
The Masters of Evil
 
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Gentle Giant DST Clone Wars Bo Katan mini bust

on PO now
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Old 08-20-2022, 12:48 AM   #2
UnicornPegasus
I went to a general store. They wouldn't let me buy anything specifically.
 
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Got mine today, and it had two heavy bags of silica moisture packets in with her, and there's a ton of room in the packaging for them to bounce in shipping, just freeballing around. So, of course one had wedged its way next to her head and broke off a chunk of her hair on her left side (either before it left the factory or in shipping.) The last 3 Gentle Giant items I've received have all been damaged because of packaging issues, or defective (this bust, both hilts broken on Ahsoka, and Sabine's magnets weren't glued in properly.) I really need to stop buying from GG.

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Old 08-24-2022, 10:52 PM   #3
DSTZach
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Did you contact customer service?
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Old 08-25-2022, 04:25 PM   #4
UnicornPegasus
I went to a general store. They wouldn't let me buy anything specifically.
 
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Quote:
Originally Posted by DSTZach View Post
Did you contact customer service?
Yes, I haven't heard anything back from the retailer, so I tried GG directly. I did get one reply from GG customer support asking for the photos, which I sent, but haven't heard back again yet. Thanks for asking!

I didn't try contacting GG directly for the prior issues. I didn't think GG would be able/willing to do much, as I know the retailer wouldn't. I was able to fix the Sabine magnets with some super glue, and the arms at least stay on now. The hilts on Ahsoka are just destroyed. Both sides on each where the blades inserts are cracked and broken. The saber blades won't stay in any more even. That one makes me exceptionally sad, since you can't even display her without seeing the issues.
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