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10-10-2017, 04:52 PM
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#91
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Luke Cage
Join Date: Feb 2016
Location: Chicago
Posts: 1,775
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Can't wait til it's fixed so I can comfortably order this beautiful statue.
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10-10-2017, 04:54 PM
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#92
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Black Panther
Join Date: Jan 2010
Location: 7he N3rd R00/v\
Posts: 7,238
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Quote:
Originally Posted by nearmint
I contacted them right away, and customer service responded that they were coming up with a solution and would update us when one was settled on. Apparently, they have a solution, but aren't letting those who already have the piece in-hand know.
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Same here. I contacted them right after I got mine in hand.
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10-10-2017, 05:24 PM
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#93
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Phoenix
Join Date: Jul 2016
Posts: 12,676
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Most likely they're still working on a solution and don't actually have a plan ready to execute yet. They have to replace 2000 capes, some of which may still be in containers or storage facilities.
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10-10-2017, 06:05 PM
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#94
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42.7 percent of all statistics are made up on the spot.
Join Date: Oct 2006
Posts: 182
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Just got an email saying they are going to ship out new foes in the near future.
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10-10-2017, 06:09 PM
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#95
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Phoenix
Join Date: Jan 2016
Location: Secret Sanctuary
Posts: 12,242
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October 10, 2017
Dear Valued Collector,
Thank you for purchasing the Huntress Premium Format Figure.
Sideshow is aware of an issue that a number of our collectors have reported related to dyed purple fabric bleeding onto the white trim of the cape on this collectible. We sincerely apologize to all collectors affected by this and regret the error. Of course, Huntress collectors are eligible to have their cape replaced at no cost.
We are actively working to have additional replacement capes produced. Replacement capes will be shipped out at no charge to all collectors who purchased the Huntress Premium Format figure direct from the Sideshow website. No additional action is required on your behalf and we will be shipping replacement capes in the very near future.
Should you have any additional questions or concerns with regard to this matter, please do not hesitate to contact our Customer Support team. You can e-mail support@sideshow.com, use the Live Chat service available at sideshow.com, or call toll free 1-855-SIDESHOW. Normal business hours are Monday through Friday 8:30 AM to 4:30 PM Pacific Time.
Thank you for your patience, understanding, and continued support.
- Sideshow Support Team
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10-10-2017, 06:10 PM
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#96
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Hellfire Club
Join Date: Jan 2015
Location: The South baby!
Posts: 4,122
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I just got the same email. SS rocks.
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10-10-2017, 06:16 PM
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#97
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Black Panther
Join Date: Jan 2010
Location: 7he N3rd R00/v\
Posts: 7,238
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Just got my email as well.
Last edited by jeremydmc; 10-10-2017 at 06:16 PM.
Reason: email came in while I as posting.
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10-10-2017, 06:18 PM
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#98
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Jedi Order
Join Date: Aug 2009
Posts: 26,275
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Same here! Super excited they are doing the right thing and getting everyone a clean cape.
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10-11-2017, 02:49 AM
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#99
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Zot
Join Date: Sep 2012
Location: United Kingdom
Posts: 5,628
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This is brilliant news!
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10-11-2017, 02:55 AM
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#100
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Kindly Asked To Leave
Join Date: May 2012
Location: Farmington Hills, MI & La Fortuna, Costa Rica
Posts: 4,525
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Definitely great news and just further proof that this isn't the Sideshow of days past.
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