PCS Customer Service

[Liquid75]

I hope they'll give me my refund as well (case n°20022). 5 months already. Thanks in advance PCS

[XGAMER]

Case #23708 (one week old) for refund but still waiting answer.

[PCSRebecca]

Originally Posted by ambasah

+1

I am at the point where I think I would just take all my cash back...but that might be another 2 months.

We apologize for the delay. We unfortunately ran into a batch of Blanka that has some issues we didn't want to let ship out before we fixed them. More have been made and are being sent our way shortly!

[PCSRebecca]

Originally Posted by arrival

Hi, PCS

My case is #23885

I have two orders from wharehouse labor day campaign and both choose Fedex for shipping.

The order #5715 (Skeletor Bust EX) I ordered on 8/29, has been shipped on 9/1, however, the fedex status is still "Label created" until now. BTW, it's the second tracking number of this order you provide to me on 9/1.

Just received the notice that my later order#5779(Skeletor 1/4 EX) has been shipped and in transition. However, the earlier order#5715 is still "Label created" ...

Could you help to clarify the situation?

Thanks!

Hello,

Sorry for any confusion! I checked on your order and it is being prepped for shipping today. The new shipping system we are using will ensure faster delivery, but we're still optimizing it for our best use. Your label was printed a bit too early. But it'll go out this week (:

[crazyconsumer]

Feels like i won a lottery or something, just got paypal notice of a refund out of the blue ...... wow !!! Took 3 months to cancel/refund a new preorder within 1 month window.

Thanks PCS ..... i guess

Originally Posted by crazyconsumer

07-03-2017, 01:55 PM
Please follow up on my case # 21988

1 month and counting

Originally Posted by PCSRebecca

07-04-2017, 01:19 AM
Hello,

I'm very sorry about this! It seems your case wasn't in the right place. I've sent a response and sent your request to accounting. Thank you for your case number!

Originally Posted by crazyconsumer

07-12-2017, 10:46 AM
My case 21988 remains without action and still pending after your reply 8 days ago

Originally Posted by PCSRebecca

07-13-2017, 12:35 AM
Hello,

I'm sorry for the delay. I'll check in with accounting to see when more refunds will be processed. Thank you for being so patient.

[Northcollector]

Still waiting for my refund #22472 case number

[Big Hulk]

Still waiting on my refund too... Case # 22507.

[darkness777]

Any update on this? Are there cash flow problems with the company? I'm going to file a case with the Better Business Bureau if I don't get my refund within a week.

[darkness777]

Originally Posted by darkness777

Can you process case # 22739? It's been almost 2 months. Thanks!

Any update on this? Are there cash flow problems with the company? I'm going to file a case with the Better Business Bureau if I don't get my refund within a week.

[Adon]

I received my refund. Thank you. PCS making things right with customers. I am glad they are finally taking care of this issue. As a customer I had to put everything on hold for new purchases until situation gets resolved. We already face a lot of delays from either the company itself or from Airmail companies and we do not know whether the piece will have defects or not. A lot of drama until you finally receive a good piece. This cloud of refund issue didn't help at all.

On another issue I have with PCS, I have yet to receive my Gouken statue which I have paid 2 months ago to warehouse gems and USPS still has not sent the item. I have no idea what they are doing and I have no way to check other than the dreaded "in transit" message that doesn't seem to be changing for weeks now.

Now my money is tied up and I don't have my piece. Meanwhile PCS does a Labor Day discount of 25 percent for the same Gouken statue. I cannot take advantage of the sale and I don't even have my statue. Not happy to be honest. They should make it right with me and offer me the same 25 percent discount. Because they delayed sending out my piece and now USPS facing hurricane issue or God knows what. But I am left without a statue and I paid in FULL! This is with regards to Case #23840 if PCS cares.