I recently shipped my first Pile of Loot from BBTS, and a day afterwards I got an email asking me if I actually wanted to get one of the figures that I ordered because the one they had for me had a bashed up box.
I asked if the figure was alright, and they assured me that the figure was alright it was just going to be the box, but I was still a little concerned.
Today I was unpacking and putting everything together, and was happy to see that although the box was definitely bashed up good, the figure inside had not taken any damage.
Box:
Hole in the back of the box:
Perfect condition figure though!
So for all of my fellow newbie collectors, you can definitely trust BBTS's support and word.