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Old 01-14-2019, 05:40 PM   #1811
Blacksunn
What's another word for Thesaurus?
 
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Join Date: Aug 2009
Location: Chicago
Posts: 2,381
Angry

Quote:
Originally Posted by vujk View Post
I received this email on dec 28.

"
Eric Fetchet (Sideshow)

Dec 28, 3:16 PM PST

Hi Brian,

Thank you for the follow up.

While I empathize with your frustration, we cannot provide additional assistance for the Battlecats as Sideshow is not fulfilling these items.

I would suggest e-mailing the sales@pcstoy.com e-mail address for further assistance with regard to the Battlecat. I can also re-submit this information to PCS on your behalf. Any e-mail submitted to the customerservice@pcstoy.com e-mail address now route directly to Sideshow Support. "

Then I noticed this facebook post on jan 13.

Pop Culture Shock Collectibles presents He-Man's trusty steed - Battlecat! The Battlecat 1:4 Statue is approximately 33" long and features a helmeted head with LED eyes and unhelmeted head. https://buff.ly/2CatlRw

And I am still awaiting 2 refunds from other orders from a year ago.
GOOD LUCK with the run around.....
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Old 01-16-2019, 09:44 AM   #1812
BillyCurly
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Join Date: Dec 2017
Location: canada
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I got ALL my refunds right away as Jerry stepped in and Mark did the rest on my behalf. It was ALOT at the time. Then the rest was on a gift card. It wasnt much, like $250usd, but I had to fight for 6 months to get it back. Just got it back after sending emails EVERY day to it was done. Mark made sure I got all my orders back in July, all hemans, all battlecats and so on. If just CS is taking care of this, good luck. You need to get ahold of Mark or you probably wont see anything. IT really sucks they have done this to customers and tainted their rep. If they hadnt partnered with Sideshow at this point, they would have to close the doors because no one would trust to buy from them. With Sideshow, you get all the protection and CS you could ever want.
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Old 01-17-2019, 02:37 AM   #1813
equi-nox76
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eFX did this for years and are still alive ^^
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