Prime 1 Studio General Discussion

[JoBlo99]

I won't be buying any statues directly from this company ever again. Now I got an address confirmation issue to deal with. Got to wait 3 days for a response to that.

Thank you for your email.

Regarding the customs fees when importing to the United States, they will only be charged when customers are using standard shipping to ship the items.
Based on our records, customers who are using economy shipping to ship the items will not be charged separately and fill in the 5106 form.

Also, please note that the 5106 form is requested by the local authority, but not by us and the local carrier.
We recommend you contact the local authority directly if you would like to learn more about importing products to the United States.

If you have other questions, please do not hesitate to contact us.
Thank you for your understanding.

[Gokanma]

5 months and prime 1 have still not shipped or even got a date for sending replacement parts for a broken statue.
I never knew they did this to their customers. It's my first statue from them and was going to PO another one from the same lineup. Has this happened to anyone else?

[JoBlo99]

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Buying directly from these guys is a mistake. I learned that too late.

[AlexLothos]

Originally Posted by JoBlo99

I won't be buying any statues directly from this company ever again. Now I got an address confirmation issue to deal with. Got to wait 3 days for a response to that.

Yikes. After that email response on top of other circumstances, I don't blame you.

Originally Posted by Gokanma

5 months and prime 1 have still not shipped or even got a date for sending replacement parts for a broken statue.
I never knew they did this to their customers. It's my first statue and was going to PO another one from the same lineup. Has this happened to anyone else?

Many people have voiced similar and worse problems. This is why many US collectors try to wait for P1 pieces to show up on Sideshow. Problem resolution is so much easier with SSC customer service.

[Asuka]

Originally Posted by Gokanma

5 months and prime 1 have still not shipped or even got a date for sending replacement parts for a broken statue.
I never knew they did this to their customers. It's my first statue and was going to PO another one from the same lineup. Has this happened to anyone else?

It's well known Prime 1's customer service is utter dog sh!t.

[Gokanma]

Originally Posted by AlexLothos

Yikes. After that email response on top of other circumstances, I don't blame you.



Many people have voiced similar and worse problems. This is why many US collectors try to wait for P1 pieces to show up on Sideshow. Problem resolution is so much easier with SSC customer service.

Hard lesson learned. Will do that next time.

[Gokanma]

Originally Posted by Asuka

It's well known Prime 1's customer service is utter dog sh!t.

As a first time Prime 1 statue buyer I did not know this sadly.

[Gokanma]

Originally Posted by JoBlo99

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Buying directly from these guys is a mistake. I learned that too late.

Do they eventually resolve issues but it takes them forever? Or do they just string you along until you give up? I noted that they say wait 10-14 weeks and then it's wait again. I think that is an intended tactic so your ability to do a charge-back is lost as the 180 days expiry lapses.

[StefanCo]

Originally Posted by JoBlo99

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Buying directly from these guys is a mistake. I learned that too late.

I would think other stores just relate on P1 too when it comes to replacing broken items? So it would be the same issue?

[JoBlo99]

In the case of a third party they deal with the correspondence instead of you, and likely have more leverage than one person. Of course Prime 1 Studio sometimes behaves like some crappy GK studio when it comes to parts.