Quote:
Originally Posted by clockwork463
Yeah I messaged them and they took like a week and a half to respond, and I had given them pictures with all the scratches highlighted and they said they couldn't see what I was talking about and they needed more pictures even though I literally circled everything in paint. Never ordering directly from them or f4f again.
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I tried their Facebook page as well and they responded pretty quickly with this.
"Sorry to year about your issue with your order but yes ... customer service the department that deals with such matters.
I think it's up to them if we send you a replacement statue or offer a refund.
Please note that the office is close on 1 May for a public holiday."
I replied with "So why has customer service not responded to me in the last 2 and half weeks?"
And then crickets and no response.
So from their response it appears that customer service gets to decide whether or not I am happy with my statue.....that is interesting.