Switching customers from Regular to EX editions & Waitlisting

[archery]

Looking through the in stock items on the new website it seems a number of previously sold out exclusive versions are available (due to cancellations I assume).

Since PCS does not have a waitlist, it would be a nice gesture from PCS to offer these exclusive versions to customers who bought the regular editions after missing out on the exclusives. Especially those who paid in full.

Red Ant is this something that can be offered if an email request is put in? Where there is a price variation between Regular and EX you can invoice customers for the difference.

Longer term, I'd like to see PCS implement a waitlist on the new site.

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[kansas]

I've actually tried to convert an EX for a Regular and it was a no-go.
So I had to give up my deposit. Bunch of them up on the site now too.

Skimmed through their updated fine print,
Not sure if this'll affect your request as a full payment customer:

"NRDs cannot be transferred to a different product or used as payment on any other order."

[qz33]

The lesson in all this is to not settle.

I see items I couldn't get replaced that arrived broken to me but I see it as my fault for compromising.

[Adon]

I tried this before to switch to an EX they didn't accept.

[ryuhayabusa6787]

Originally Posted by qz33

The lesson in all this is to not settle.

I see items I couldn't get replaced that arrived broken to me but I see it as my fault for compromising.

I'm very disappointed to see this happen to a customer. If broken and item is available they should offer replacement to customers not put it down the road as warehouse gems but then again I dont have the whole story maybe pcs only allowed to sell and replace certain numbers within the run.

All I can say is while I don't have whole story if they ever offer shin akuma 1/3 with non cracking kanji s#it is going to hit the fan with alot of people.

[qz33]

Originally Posted by ryuhayabusa6787

I'm very disappointed to see this happen to a customer. If broken and item is available they should offer replacement to customers not put it down the road as warehouse gems but then again I dont have the whole story maybe pcs only allowed to sell and replace certain numbers within the run.

All I can say is while I don't have whole story if they ever offer shin akuma 1/3 with non cracking kanji s#it is going to hit the fan with alot of people.

It's a winding road with picky collectors. They can't pay to ship stuff back and forth from one customer that finds it unacceptable to another that will accept it. They offer a full refund or a discount.
The guarantee is your happiness OR your money back. It would be spoiled thinking on my part to believe PCS owes me happiness if I refuse the refund.
I'm not due something simply because I'm a paying customer. I'm only due either what I want or my money back and I don't have the only say in that decision.

I see it as a consequence of my choice.

[DeadGhostKnight]

I asked if my Cammy Pink EX could be switched to a regular Green EX and they said it couldn't be done.

But i have see a guy with a Regular MKX Subzero get upgraded to a EX version.

[archery]

Originally Posted by Adon

I tried this before to switch to an EX they didn't accept.

Did you request this after the new site was launched and the item you wanted to transfer to was confirmed to be in stock?

Originally Posted by kansas

Skimmed through their updated fine print,
Not sure if this'll affect your request as a full payment customer:

"NRDs cannot be transferred to a different product or used as payment on any other order."

Maybe it's not considered an NRD as customers still want the product (or a variation of it).

Originally Posted by DeadGhostKnight

I asked if my Cammy Pink EX could be switched to a regular Green EX and they said it couldn't be done.

But i have see a guy with a Regular MKX Subzero get upgraded to a EX version.

I think if the item is fully paid requesting a transfer from Reg to EX or EX to EX shouldn't be too much hassle. For those with deposits or on payment plans it's probably more difficult to keep track of.

I just don't want to go through the hassle of cancelling the regular, losing the NRD, waiting for the refund, then ordering again. Meanwhile a new customer can waltz in and buy that same EX with a deposit.

.

[Old Snake]

I figure they don't want to deal with the complications of converting orders, and not winning any new sales. Clearing the warehouse may be their top priority, but it would go a long way to make a few customers happy, and more likely to buy more.

[Isaiasrosas212]

Tried switching full paid mech to payment plan, was a no go as well.