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08-02-2013, 11:14 PM
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#11
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Hercules
Join Date: Jan 2012
Location: almost homeless no money left
Posts: 14,665
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Quote:
Originally Posted by bebohawk
Jerry I been waiting for Audrey to reply my emails about a replacement for my Sagat. Then I receive a email from her on Tuesday I reply and sent her pics of the statue and I haven't receive a answer can you help me out.
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I thought SS sold put of sagats? And they didn't have any replacements left?
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08-02-2013, 11:31 PM
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#12
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What's another word for Thesaurus?
Join Date: Sep 2008
Location: Puerto Rico Aka No Man's Land
Posts: 2,334
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Quote:
Originally Posted by Comicbookguy
I thought SS sold put of sagats? And they didn't have any replacements left?
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Unfortunately mine is the PCS ex. 
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08-03-2013, 02:26 PM
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#13
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Savage Dragon
Join Date: Mar 2007
Location: Las Vegas Nevada USA
Posts: 8,447
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Quote:
Originally Posted by bebohawk
Jerry I been waiting for Audrey to reply my emails about a replacement for my Sagat. Then I receive a email from her on Tuesday I reply and sent her pics of the statue and I haven't receive a answer can you help me out.
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When did you reply ?
It takes her a couple days to respond.
Send her another on Monday and cc Orders@pcstoy.com
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08-04-2013, 04:44 AM
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#14
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Sey hallo to my lille fren!
Join Date: Dec 2009
Location: Greece
Posts: 133
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Jerry I really apreciate this thread. Honestly I wanted to say all my doubts are gone. Keep up with moves like this and Audrey will have 100 more CS employees to manage soon.
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08-04-2013, 05:23 AM
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#15
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Luke Cage
Join Date: Oct 2009
Location: United kingdom
Posts: 1,705
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Quote:
Originally Posted by PopCultureShock
(Mods can we make this a sticky ?)
Hey everyone
Just wanted to post this up to make sure everyone had easy access to our customer service department.
As a small company our customer service dept consists of....Audrey. Since she is one person it can take her up to 48 hours to get back to you (not including weekends and holidays).
If she doesnt get back to you within 48 hours feel free to post here so i can look into it.
We want everyone to be happy and get the attention they deserve having spent a lot of money on these items.
Audrey's email is AudreyP@PCSToy.com she can also be reached at CustomerService@PCSToy.com
Thanks ! |
Customer service email is a waste of time as many collectors have had no replies but Audreys email is the one to contact
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08-04-2013, 01:50 PM
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#16
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Savage Dragon
Join Date: Mar 2007
Location: Las Vegas Nevada USA
Posts: 8,447
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Quote:
Originally Posted by chaggs1
Customer service email is a waste of time as many collectors have had no replies but Audreys email is the one to contact
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the CustomerService email was broken for months and we didnt know about it. There was a mispelling so we werent getting them.
However thats now been fixed.
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08-04-2013, 05:28 PM
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#17
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Before you criticize someone, you should walk a mile in their shoes. That way, when you criticize them, you're a mile away and you have their shoes.
Join Date: Jun 2013
Location: 192.168.1.1
Posts: 624
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Hi Jerry,
Is the link for newsletter subscriptions also broken?
I'm pretty sure I've signed up for the newsletter at least 3 times and I still don't receive them. (I have already checked my junk mail folder)
Thanks
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08-04-2013, 05:43 PM
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#18
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Savage Dragon
Join Date: Mar 2007
Location: Las Vegas Nevada USA
Posts: 8,447
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Quote:
Originally Posted by halfamazing
Hi Jerry,
Is the link for newsletter subscriptions also broken?
I'm pretty sure I've signed up for the newsletter at least 3 times and I still don't receive them. (I have already checked my junk mail folder)
Thanks
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No I get new people signing up every day.
send an email to newsletter@pcstoy.com and note this conversation so i can look into it
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08-04-2013, 05:50 PM
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#19
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Kindly Asked To Leave
Join Date: Dec 2011
Posts: 649
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Is your site working it has been down for a few days does anyone else have this problem ? Its not working now for me on 3 computers . Really getting worried Im going to miss out on dhalsim
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08-04-2013, 05:52 PM
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#20
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Savage Dragon
Join Date: Mar 2007
Location: Las Vegas Nevada USA
Posts: 8,447
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Quote:
Originally Posted by Goldenpanther
Is your site working it has been down for a few days does anyone else have this problem ? Its not working now for me on 3 computers . Really getting worried Im going to miss out on dhalsim |
Its working for me.
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