Quote:
Originally Posted by N3RDGASM
So Brian from eFX emailed me back Tuesday morning saying they will replace the shield to package it up and they will send me the return shipping label. I replied to him within minutes of receiving his email. Asking when a new shield will be sent out. Well its Thursday now and I have yet to hear from anyone at eFX.
The threading seems fine, and BigLebowski9999 I would be willing to get a partial refund if a shield was not available for replacement. but from my point of view a product should never come apart like that. If all yes fails yes I will just attach it myself with some Loctite.
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That is great that they have you covered but sucks that their follow up fell apart.
If the threading is there and the screw fits I would do what you suggested and just assemble it yourself. It is likely just a case that they manufacturer didn't screw it in in the first place as opposed to the shield being damaged.
Having said that I would also follow up on your partial refund suggestion. EFX should at least discount you the cost of what they would have to the pay out I the return shipping (well over $100) I imagine. It would be a healthy discount for you and save EFX the cost of another shield.