PCS Customer Service

[MOTU_Maniac]

Originally Posted by MOTU_Maniac

Hi Jerry. Do you know how I can get a replacement Orko stand from the He-man EX statue? The magnets on the stand are just too weak to stay connected to the base (even before the weight of Orko is added).

I contacted Carbon, but he couldn't find any replacements so wanted to know if you knew if you have a stand laying around or if you could fix the stand by putting in stronger magnets?

Please help in any way you can. Thanks!

Hi Jerry. Just bumping this so it's not overlooked. Thanks.

[7omous]

Originally Posted by PopCultureShock

Hello

This Dhalsim base was shipped on January 11th. Because of the move it was impossible to access the replacements until then.

Apologize for customer service telling you early February. That was never an approved response. Not sure why they have told so many customers that.

hi jerry i received the base, unfortunately whoever packaged it didnt give it enough protection as it has arrived broken this is with regards to case Case #: 5680.

please tell me you have a solution for this.

here is the pic:

[OuttaSight]

Originally Posted by bObA_fEtt_Ox

Hi Jerry,

Please do not forget me too.
Waiting for my ex teela since May last year.

Thanks in advance !

Send a new message to Customer Service as I know we have a replacement for you. Mention we spoke on the forum just now.

Originally Posted by MOTU_Maniac

Hi Jerry. Just bumping this so it's not overlooked. Thanks.

Send a new message to Customer Service as I know we have a replacement for you. Mention we spoke on the forum just now.

Originally Posted by 7omous

hi jerry i received the base, unfortunately whoever packaged it didnt give it enough protection as it has arrived broken this is with regards to case Case #: 5680.

please tell me you have a solution for this.

here is the pic:

Ugh

Send a new message to Customer Service as I know we have a replacement for you. Mention we spoke on the forum just now.

[bObA_fEtt_Ox]

Thank you very much Jerry, Carolyn just sent me a message.
I am so happy to know you have a replacement for me !!!
Thanks again and have a nice Sunday.

[The Co11ector]

Originally Posted by bObA_fEtt_Ox

Thank you very much Jerry, Carolyn just sent me a message.
I am so happy to know you have a replacement for me !!!
Thanks again and have a nice Sunday.

Wow PCS customer service was open during those hours?

[MOTU_Maniac]

Originally Posted by PopCultureShock

Send a new message to Customer Service as I know we have a replacement for you. Mention we spoke on the forum just now.

Thanks so much Jerry. You are always awesome to work with. I have sent them a message. Have a great day!

[marvelboi77]

Originally Posted by PopCultureShock

Hi

I dont know why our customer service cant get this right.

Ill go deal wth it right now. Ill also have them refund you in addition to sending you the replacement (if we have one)

EDIT:

We found you a complete He-Man. its about 90% perfect. Customer service has emailed you to confirm shipping address and will also be refunding you.

Im really sorry about the hassles.

Talk about making it right. Wow this is the way to treat a customer.

[Thor57]

Jerry,

Any idea when the "My orders" section of the website will be done with maintenance? I only ask because I just read the newsletter, and it said the He-Man/Battle-Cat combo first payment was due Jan 13th. Well, nothing was taken out of my account, so I'm not sure if I'm not due to start payments until Feb (I dont remember start date, but I thought it was Jan) or if for some reason there was some issue between my bank and your billing department. I dont want to risk losing out on my order due to a missed payment for unknown reason. So, looking for advice on how to correct/figure this out.

Thanks!

Nevermind, I missed the payment email. Paying now. Terribly sorry for the tardiness. I thought it was instant payment.

[bObA_fEtt_Ox]

Originally Posted by The Co11ector

Wow PCS customer service was open during those hours?

Because I am VIP customer

[PermaGrin]

Can you confirm if customers should be receiving tracking for Gouken shipments?