PCS Customer Service

[mjjj1987]

Originally Posted by red_ant

I believe the new system will also take echeck (bank account) so you should still be covered. Would that work for you? I want to make sure we cover all basis.

Don't know for sure how echecks work but if i can get a iban number(bank account number)i should be fine.
And even then i don't like to be automatic charged for a payment when i don't give the ok,like to do the payments myself whenever i can.
Hope you understand me,in NL things work a bit different than the States 😂

[red_ant]

No worries as you will be able to pay and make payment when you like. Just purchase as deposit down and pay as you like. I'll work on setting up as an option.

[Thegameman2011]

Originally Posted by mjjj1987

Don't know for sure how echecks work but if i can get a iban number(bank account number)i should be fine.
And even then i don't like to be automatic charged for a payment when i don't give the ok,like to do the payments myself whenever i can.
Hope you understand me,in NL things work a bit different than the States 😂

I have to agree with this. I like to make my own payments and not be charge automatic. SS does this, but they also cancel your order if the payment has not gone through and you happen to miss there email. Also, I would agree that it makes sense that you guys want to streamline the process to free up customer service for other things so I will say this. These statues are not cheap and I don't think taking away options is a good thing. Not having a PayPal option could be a potential game changer for me. However, I realize that im am just one person in the bigger picture for you guys. I just hope that moving forward you guys don't start acting like SS and comparing yourselves to much to them.

[red_ant]

Originally Posted by Thegameman2011

I have to agree with this. I like to make my own payments and not be charge automatic. SS does this, but they also cancel your order if the payment has not gone through and you happen to miss there email. Also, I would agree that it makes sense that you guys want to streamline the process to free up customer service for other things so I will say this. These statues are not cheap and I don't think taking away options is a good thing. Not having a PayPal option could be a potential game changer for me. However, I realize that im am just one person in the bigger picture for you guys. I just hope that moving forward you guys don't start acting like SS and comparing yourselves to much to them.

Believe me SS was stated to just give an example. We want to stay PCS but get more efficient where we can. But, your concerns are note and have been sent to the web designer. ��

[mjjj1987]

Originally Posted by red_ant

Believe me SS was stated to just give an example. We want to stay PCS but get more efficient where we can. But, your concerns are note and have been sent to the web designer. ��

To fast in respons

[red_ant]

Trying. Haha.

[Scorpion1981]

Case #21358
from May 17, 2017

What is with a replacement for my broken Base of the 1:3 Scorpion and with the light of the skull that doesn´t work.
It has been almost 2 weeks and still no answer
I Need a new base! And a skull head that works!

Thanks Bastian

[Albione]

Hello how about my refund? i ask for it one month ago for all my orders, due to personal problem, from the 4th of may you never answer me back . My Case #21590


"
Giovedì, 04 Maggio 2017, 08:37PM +02:00 da PCS CUSTOMER SERVICE customerservice@pcstoy.com:

Type your response ABOVE THIS LINE to reply
the.crash
Subject: Orders
MAY 04, 2017 | 11:36AM PDT
Rebecca replied:

Hello,

Thank you for your patience. I’m sorry for the delay.

I’ve sent your request to accounting. Refunds are usually processed within 5-10 business days.

Have a great day.
Feel free to email me with any questions or concerns. I'm happy to help!

Sincerely,

Rebecca
Customer Service
PCS Collectibles
MAY 01, 2017 | 06:54AM PDT
the.crash replied:
Hello
i have confirmed the cancellation of all my orders the 25.04.17 It is possible to know when i will get my refund?
Sorry for ask but i need that money .
thank you


----Messaggio originale----

Da: "PCS CUSTOMER SERVICE" <customerservice@pcstoy.com>

Data: 24/04/2017 19.34

A: <the.crash@libero.it>, <paul@pcstoy.com>

Ogg: Re: Orders
APR 25, 2017 | 11:38AM PDT
the.crash replied:
Hello
it is a difficult situation right now for me and i have to confirm the cancellation of all my orders, thank you all for understand my situation.
thank you very much
--
Inviato da Libero Mail per Android Lunedì, 24 Aprile 2017, 07:34PM +02:00 da PCS CUSTOMER SERVICE customerservice@pcstoy.com :
APR 24, 2017 | 10:33AM PDT
shay replied:

Hello Alessandro

We are very sorry to hear about your work

I have made a list of orders so you can review them and the amounts you would receive back after your deposits are deducted:

ORDERS:

Necalli Blue: $232.50 paid- half of $70 NRD ($35)= $197.50 Returned

Shao Khan Ex: $196.25 paid- half of $100 NRD ($50)= $146.25 Returned

Ken Blue: $361 paid- half of $95 NRD ($47.50)= $313.50 Returned

Cyborg 3-Pack: $248.12 paid- half of $175 NRD ($87.50)= $160.62 Returned

Chun Li Ex: $190 paid- half of $70 NRD ($35)= $155 Returned

Oni Regular: $167.50 paid- half of $150 NRD ($75)= $92.50 Returned

Zangief Mech: $259.80 paid- half of $100 NRD ($50)= $209.80 Returned

Ryu 1:6 Sat.: $126.75 paid- half of $70 NRD ($35)= $91.75 Returned

Evil Ryu M.: $100 paid- half of $100 NRD ($50)= $50 Returned

Kitana: $231.67 paid- half of $120 NRD ($60)= $171.67 Returned

Mileena: $145 paid- half of $120 NRD ($60)= $85 Returned

Roxy Ex: $105 paid- half of $95 NRD ($47.50)= $57.50 Returned

Goro Ex: $260 paid- half of $100 NRD ($50)= $210 Returned

Blanka: $289.50 paid- half of $95 NRD ($47.50)= $242 Returned

Please Review these numbers and email me back with confirmation that you would like these statues cancelled.

Thank you and best of luck.
Shay
Pop Culture Shock Toys
Quality Control and Replacements

Any further questions please don't hesitate to ask (:
APR 18, 2017 | 02:37AM PDT
Original message
the.crash wrote:

Hello
I would like to delete all my orders with you, i have econimic problems right now due to lose my work, it is clear that i'm doing this because i cannot pay any other payment plans right now and want to be refunded on my paypal account for what i have already paid for all my orders, it is possible to have the balance between the refunds and the unrefundable or fee that i have to pay by doing this ?
Hope you understand my situation .
Thank you ""

My Case #21590

[Agoniste]

Hi!
I'm supposed to receive a 40$ credit back to my paypal account and still haven't had anything yet..it has been at least 2 weeks now??
Case #: 15173.

[Bowencollector]

should i have recieved a shipping notice for sub zero yet