Iron Studios Europe Delivery times?

[Foreverdusting]

I purchased a few items from the official Euro IS website via paypal. Had confirmation emails and payment taken. That was over a week ago. It quoted a delivery time to the UK via GLS courier for tomorrow. However the order is stuck on the ?delivering to carrier? phase rather than ?shipped?. Clearly it wont be here tomorrow, i have no tracking number and the email i wrote to IS has had no response.

Anyone ordered from Euro IS that can put my mind at ease? Is this normal?

[Foreverdusting]

So an update for anyone else thinking of ordering from IS Europe.

Dont.

I live in the UK and i believe the Euro store is based in Portugal.

Items purchased in excess of €500 euros on 09/03. Scheduled delivery date of 16/03.

Items not shipped by 15/03, I contact customer services who reply stating items have shipped but they are having trouble providing a tracking number. They promise to update me asap with tracking info.

16/03 - the expected delivery date. I contact customer services as i haven't heard from them in approximately 24hrs. They reply with a tracking number telling me the items are stuck in customs and are being returned to them. I ask for a refund as i no longer want to wait for these items. This request goes ignored.
I check tracking info to see that my conversation on 15/03 with IS appears to have prompted my items to be sent, and most likely explains why they are having “tracking problems” when i spoke to them as they had not sent the items at that time. Tracking also shows the items being stopped from leaving the origin country due to “missing/incorrect” paperwork (sounds like they were shipped in haste on 15/03 and paperwork wasn't correctly completed). Tracking confirms items are being returned to IS.

17/03 - tracking confirms items returned back to IS. I email them again asking for a refund. I get no response.

18/03 - due to no response to 2 requests for a refund, no information as to whats going on and no replies to emails i am left with no other choice but to open a paypal dispute. Paypal are currently awaiting a response from IS.

If anyones interested i will update this thread. Cannot believe how unprofessional IS have been as they now have the goods and my money and they have ignored at least 2 requests for a refund.

I should have listened to the negative reviews regarding the US store…

[Squirtle]

I?m sorry you had such a terrible experience and thanks for letting everyone know. I will avoid the official store in future.

I have used Animegami recently and was very pleased with the speed of delivery and level of service but their prices are quite high.

[Chelseaboy]

I'm not sure what's happening with IS deliveries to the UK dealers in general.

Quicksilver has been out for a while now..yet none have reached the UK yet.