Quote:
Originally Posted by Sandman585
I would deal with shipping if I was actually convinced it shipped. Never received a tracking so I have no way of knowing if it was sent. Tried contacting Tweeterhead again and nothing. The customer service is abysmal. Of course when their shipping was due I got three emails from them. Amex is telling me bc it is so long a go I can no longer dispute the charge so I do not have that route. So I pretty much have to sit and wait and see if Tweeterhead is going to screw me out of $450. I really thought they above all companies excelled at listening to customers not sure what happened but I'm on the verge of not buying any more of their products over this.
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I've been reading your complaints as of late, and I can agree with you that TH's customer service is a bit on the "not so good" argument from my previous experiences when it comes to getting back to emails appropriately.
Keep sending emails/messages and mention to them that you're going to report them to BBB if they don't get back to you by a certain time or if them keep ignoring your concerns, and I believe you still can dispute the charge with your credit card issuer as fraud once your BBB case (or even a police report) has been issued, but only do this step as a last resort...
Give TH some reasonable time to get back to you first, but also don't send them just only one single email and sit on it.