 |
|
10-14-2014, 08:55 PM
|
#851
|
|
U talkin' to me?
Join Date: Sep 2014
Location: Somewhere Between Heaven and Hell
Posts: 584
|
Quote:
Originally Posted by PopCultureShock
|
I just re-sent my e-mail about my broken Orko to audrey, orders, and customerservice PCS emails.
|
|
|
|
10-14-2014, 09:01 PM
|
#852
|
|
Have you ever imagined a world with no hypothetical situations?
Join Date: Mar 2011
Location: UK
Posts: 3,653
|
I think I will have to send some emails again, bit worried about this now.
|
|
|
|
|
10-14-2014, 09:04 PM
|
#853
|
|
Borrow money from a pessimist, they don't expect it back.
Join Date: Apr 2010
Location: Down the road
Posts: 763
|
Quote:
Originally Posted by PopCultureShock
|
Thank you.
Email resent.
|
|
|
|
|
10-15-2014, 08:59 PM
|
#854
|
|
Cyclops
Join Date: Dec 2011
Posts: 11,585
|
Received my smoke replace a little bit ago but I was supposed to send the head back (and when i asked if I should send the body back too Audrey said yes that would be good) but I have no received any return shipping instructions or label to send them back with ><
|
|
|
|
|
10-16-2014, 06:09 AM
|
#855
|
|
Red Skull
Join Date: May 2007
Location: Toronto
Posts: 8,065
|
I have a heman hand reserved for me. I just need to know the paypal id to send the money to...
|
|
|
|
|
10-17-2014, 12:11 AM
|
#856
|
|
The quickest way to double your money is to fold it in half and put it back in your pocket.
Join Date: May 2010
Location: YYC, Canada
Posts: 1,378
|
Quote:
Originally Posted by PopCultureShock
I just spoke with Audrey and she says she is up to date on issues as of this past Friday.
So if you still have an outstanding issue please email again to customerservice@pcstoy.com and please CC orders@pcstoy.com. please forward previous correspondence with her if possible.
Apologize for the inconvenience. We have an additional person that started helping on customer service so we should be clearing these hiccups up in the next few weeks. |
My previous emails have gone to both of those addresses already but...sent again.
|
|
|
|
|
10-20-2014, 07:59 PM
|
#857
|
|
Doh!
Join Date: Sep 2014
Location: germany
Posts: 7
|
Quote:
Originally Posted by PopCultureShock
I just spoke with Audrey and she says she is up to date on issues as of this past Friday.
So if you still have an outstanding issue please email again to customerservice@pcstoy.com and please CC orders@pcstoy.com. please forward previous correspondence with her if possible.
Apologize for the inconvenience. We have an additional person that started helping on customer service so we should be clearing these hiccups up in the next few weeks. |
And when will I get my refund on paypal then? I wrote today the 9th or 11th email and to orders@pcstoy.com too, but still nothing! Seems your PCS "service" just ignore customers! It needs 7 weeks now! Just like Pop Culture Shock know that paypal only makes trouble by canceling within 45 days after payment and just wait for that, that hey can keep the money! Im really angry on your betrayer service. Give me my money back! refund in paypal!
|
|
|
|
|
10-26-2014, 01:21 PM
|
#858
|
|
Statue Forum MacDaddy
Join Date: Apr 2007
Location: Victoria, B.C. Canada
Posts: 2,091
|
Quote:
Originally Posted by woozie0
My previous emails have gone to both of those addresses already but...sent again.
|
I'm in the same boat as you. I've lost count on the amount of emails I have sent with no reply. I have also copied the pcs order email and that made no difference either. I know they see them because they have responded to the initial emails...they just choose to ignore follow up emails. Been waiting for my sub zero replacement for 2 months now after Audrey said it was shipping out in "5 days". I wish they would have just such with sideshow for their distribution. Pcs can not seem to handle the size of the plate in front of them.
So frustrating.
|
|
|
|
|
10-26-2014, 02:04 PM
|
#859
|
|
Cyclops
Join Date: Dec 2011
Posts: 11,585
|
yeah, their CS needs A LOT of help.
|
|
|
|
|
10-26-2014, 02:23 PM
|
#860
|
|
Have you ever imagined a world with no hypothetical situations?
Join Date: Mar 2007
Location: The BUCKEYE State
Posts: 9,924
|
Quote:
Originally Posted by jetfuel
I'm in the same boat as you. I've lost count on the amount of emails I have sent with no reply. I have also copied the pcs order email and that made no difference either. I know they see them because they have responded to the initial emails...they just choose to ignore follow up emails. Been waiting for my sub zero replacement for 2 months now after Audrey said it was shipping out in "5 days". I wish they would have just such with sideshow for their distribution. Pcs can not seem to handle the size of the plate in front of them.
So frustrating.
|
I finally gave up. First SZ back in August came with a huge paint "scuff" on his leg. After a month or so a body replacement showed up...with a broken leg because of a poor packing job. Waited another month and got a second replacement...this one was packed great but had a very similar giant scuff on the leg and a bonus blob of black paint on his back. I said I've had enough and politely asked to ship it back and get a refund and my email has been ignored thus far. You can't make this ---- up. 
|
|
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
All times are GMT -4. The time now is 05:38 AM.
