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07-26-2022, 07:18 AM
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#21
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The Phantom
Join Date: Jul 2015
Posts: 4,069
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Quote:
Originally Posted by DevGuy
How does Weta handle breakages or faults?
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Depending on the issue, replacement or credit/refund.
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07-26-2022, 01:37 PM
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#22
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The X-Men
Join Date: Feb 2015
Posts: 1,097
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They have very responsive and helpful customer service, from all the examples I remember.
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07-26-2022, 01:57 PM
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#23
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A day without sunshine is like... night.
Join Date: Sep 2014
Posts: 233
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Weta customer service is fantastic! I ordered the Escape off the Road statue from another retailer, but they were quick to respond to my request. The request was to send out some pads that fit on the bottom of the base; some were missing which caused the statue to wobble a bit.
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07-26-2022, 09:00 PM
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#24
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Sey hallo to my lille fren!
Join Date: Sep 2021
Posts: 133
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I guess my concern is that the statue is complicated and risk of problems appears high. I'd be buying direct from Weta NZ and if it arrives damaged, I don't see a simple path forward.
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07-26-2022, 11:54 PM
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#25
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The Phantom
Join Date: Jul 2015
Posts: 4,069
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Quote:
Originally Posted by DevGuy
I guess my concern is that the statue is complicated and risk of problems appears high. I'd be buying direct from Weta NZ and if it arrives damaged, I don't see a simple path forward.
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Well, as we said if anything is wrong they will work to fix any issue. Not sure what else you want to know.
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02-03-2023, 02:00 AM
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#26
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Frackin!
Join Date: Dec 2022
Posts: 38
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This is such a beautiful piece. I don't know much about LotR, but I want to revisit the movies solely because of this statue. Congratulations to anyone who acquires a copy.
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