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Old 01-29-2018, 12:48 PM   #201
memphis
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Quote:
Originally Posted by Vpuik View Post
There is no ES on the Marvel life size busts.
I know that, but there is number on the box so i thought there is also on the base. I should have number 350 according to the box.
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Old 02-02-2018, 12:12 AM   #202
Punisher_
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So far I purchased 3 statues from sideshow. All 3 had quality control problems.
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Old 02-02-2018, 12:17 AM   #203
HeavyMetalSpike
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Originally Posted by Punisher_ View Post
So far I purchased 3 statues from sideshow. All 3 had quality control problems.
If I were a betting man - your next 3 will as well (funny . . . but seriously too!)


.
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Old 02-02-2018, 12:30 AM   #204
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Originally Posted by HeavyMetalSpike View Post
If I were a betting man - your next 3 will as well (funny . . . but seriously too!)
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Old 02-02-2018, 12:41 AM   #205
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Old 02-02-2018, 04:52 AM   #206
Punisher_
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Quote:
Originally Posted by HeavyMetalSpike View Post
If I were a betting man - your next 3 will as well (funny . . . but seriously too!)


.
POP Culture Shop sucks also. Hoping my Iron Studios and Tweeterhead statues do better. Only got 1 Pre Order from sideshow and if that comes out bad im done with them.
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Old 02-08-2018, 04:24 PM   #207
Incrysis
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Originally Posted by Incrysis View Post
So Sideshow got back to me with options:
1. Full RMA for whole statue, can't replace just the base
2. $52.00 credit to keep as is
3. Full refund

I chose 1 because I like the statue overall and I have the other 2 pre-ordered as well. Wish they could have replaced the base as that would have been the easiest.

edit: 1/24/17 Rec'd my return instructions and label.
Finally got my replacement and it is perfect. It is the only piece I've gotten from them with a QC issue but they took care of it promptly.
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Old 03-01-2018, 11:43 AM   #208
Screwloose
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I am scheduled to receive my replacement Venom exclusive head today. They said I need to DESTROY the old head. Taking a hammer to it just for a chipped tooth is going to be hard for me.
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Old 03-21-2018, 04:17 PM   #209
Nugchompa
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Anyone having trouble getting in touch with Sideshow? Since at least Monday, their website email and chat feature haven't worked. I tried sending an email to a support email address I had from another issue, but I dont know if they received it properly. I can't call during their business hours and it appears they have deactivated messages on their Facebook page.
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Old 03-21-2018, 06:45 PM   #210
SSAlex
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Originally Posted by Nugchompa View Post
Anyone having trouble getting in touch with Sideshow? Since at least Monday, their website email and chat feature haven't worked. I tried sending an email to a support email address I had from another issue, but I dont know if they received it properly. I can't call during their business hours and it appears they have deactivated messages on their Facebook page.
Sorry you’ve been having issues. Please note that the chat feature is only available during business (perhaps you’ve been indeed trying to use it during business hours but I only bring this up as you mentioned that you can’t call during business hours). Unfortunately the office head quarters (where Customer Service resides) had a major power outage (no power for hours now) and is closed due to it. Barring it still being out tomorrow (which shouldn’t be the case), the CS dept will be up and running again and will answer phones, chat and emails in the order they are received. So sorry to you and all trying to get through today. Your patience during this unforeseen power outage is appreciated!
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