PCS Customer Service

[PCSRebecca]

Originally Posted by Davidetruz

Hi Rebecca! Thank you for you help! Yesterday I sent an email to your customer service about it . This week a user has transferred to my account a pre order (it was my first time) and I just wanted to see it online .

Hello,

May I have your case number? Thank you for your patience!

[Davidetruz]

Originally Posted by PCSRebecca

Hello,

May I have your case number? Thank you for your patience!

I don't have any case number for this problem. I only have a case number for the transfer of the preorder in my account! Case: 11676. But the transfer it's ok, you send me an email of comfirmation in 26/04/16. I only want to see the preorder in my account on the pcs website.

[strife87]

The account page on the site doesn't work for orders David. The website is a work in progress.

[vinnnie]

Hi Jerry,

Could you please look into case #11175; still waiting for my Liu Kang Ex to ship...

[mjjj1987]

Originally Posted by vinnnie

Hi Jerry,

Could you please look into case #11175; still waiting for my Liu Kang Ex to ship...

Rebecca said last week to me,that Liu will be shipping this week.

[OuttaSight]

Just want to apologize to anyone waiting for a collectible to ship.

I check over the orders before they go to shipping and I had an absurdly crazy week and fell behind.

I did it this morning so all orders paid up to this past Friday are now going out.

Jason (our shipping guy) moves fast so it should happen all next few days

Sorry again !

[mjjj1987]

Originally Posted by PopCultureShock

Just want to apologize to anyone waiting for a collectible to ship.

I check over the orders before they go to shipping and I had an absurdly crazy week and fell behind.

I did it this morning so all orders paid up to this past Friday are now going out.

Jason (our shipping guy) moves fast so it should happen all next few days

Sorry again !

I do hope we get some sort of tracking so I will know when Liu is underway.
So I can track the package through customs

[OuttaSight]

Originally Posted by mjjj1987

I do hope we get some sort of tracking so I will know when Liu is underway.
So I can track the package through customs

Tracking is automatically sent but we have found that for some reason a lot of customers IP doesnt accept them.

We are working on a work-around

[xray]

Jerry can you look into case #11067

There is something bad wrong with my account.

[mjjj1987]

Originally Posted by PopCultureShock

Tracking is automatically sent but we have found that for some reason a lot of customers IP doesnt accept them.

We are working on a work-around

I don't know for sure but i got the same problem with the payment plan reminders.
For a couple statues i receive a reminder,but for some i dont.
like this month,got the reminder for Ken and Necali but none for Kintaro...??

Regarding the shipping process...I think there where no statues shipped this week,or something when't wrong with trackingnumbers...??

Really hope those bugs with trackingnumbers will be resolved soon,because it would be nice to know where there package is,even more for oversea customers,who got to deal with customs...