just got this email from Moore Studios...
We are writing to update you on the Aphrodite IX Artist Proof Statue damage issue. After consulting with our factory, we have decided to issue an immediate recall of this item. Customers who received this item are urged to inspect the large disc on the base for damage in the form of peeling/tearing, noticeable varnish smears, or Styrofoam damage.
IF YOU RECEIVED A DAMAGED APHRODITE IX AP STATUE:
Please email
service@csmoorestudio.com by May 10, 2007 to notify us if your statue is damaged, so that we can arrange for shipping the statue back to the Studio for repair or replacement. (NOTE: This only applies to statues ordered direct from The CS Moore Studio Ltd. If you ordered through another source you are urged to contact the seller to arrange return of the item to our Studio.)
We will issue return call tags for statues that were shipped to you via UPS or FedEx, or will issue a shipping refund for statues shipped via USPS.
Statues must be received at our Studio in saleable condition (with the exception of the disc defect), so please take care in repacking the piece for return. Returns sent via USPS should be sent to:
The CS Moore Studio Ltd.
PO Box 695
Parkton, MD 21120
Statues returned to The CS Moore Studio will be handled in one of two ways:
If the large disc has noticeable varnish smears or minor Styrofoam damage but NO TEARS OR PEELING, we will attempt to correct the piece at the Studio. We have tested a solution on several pieces at the Studio with great success, and the corrected pieces look beautiful. Pieces that fall in this category will be corrected within a relatively short time period and returned to the customer at our expense. Customer will get the same piece/number back that they return.
If the large disc has ANY tears or peeling, we will make a note of the number the customer received, and will return the piece to the factory in China for repair. Once we determine the number of pieces being returned to the factory, we will be able to update you on the approximate turnaround time for these pieces. Customers will be issued refunds for pieces that need to be returned to the factory, and will be re-invoiced when the corrected piece arrives at the Studio (unless the customer wishes to cancel his/her order, in which case a refund will be issued and the order will be cancelled.) Again, customers will get the same piece/number back that they return, at no additional shipping charge.
IF YOU DID NOT RECEIVE YOU APHRODITE IX AP STATUE YET:
We have statues in the Studio now that we are correcting, and we will ship these corrected pieces out to customers who have not yet received the statue as soon as possible. We will ship to customers with the lowest original order number first, until our stock of corrected statues is depleted. Once our stock is depleted we will issue refunds to customers who did not receive the statue, and will re-invoice them when the corrected pieces arrive at the Studio (unless the customer wishes to cancel his/her order, in which case a refund will be issued and the order will be cancelled.)
Customers with questions about this issue can contact us at
service@csmoorestudio.com. Thank you for your continued patience and we apologize for the inconvenience and delay.
Clayburn Moore
President
The CS Moore Studio Ltd.
The Man have spoken.
