PCS Customer Service turnaround times

[Sushi_Monster]

This has got to change. Every time theres a convention they have no customer service or anyone in the returns and replacement departments to get to people's issues. I had inquired about an issue before WonderCon, and then right after Wondercon, there was a pre order of Cammy that went up, followed by MonsterPalooza that same week.

I finally get a generic customer service response saying, "sorry to hear about your issue, we have received your inquiry, and we'll have it transferred to the returns & replacement department, and youll get a response once the Monsterpalooza convention is over. So what, I have to wait a month from my initial inquiry, after they sort through all the mass emails they had received from customers, after WonderCon, the cammy pre order, and now MonsterPalooza? This is an ongoing issue with their business practices.

You would think they would have people working during business hours instead of sending all of their staff to a convention. Where is the focus on customer service? This should be a top priority.

[addic]

In my opinion Rebecca is doing an excellent job. But it is simply impossible for her to get it all done alone.

Jerry needs to hire more people in the customer service and the shipping department. A lot of the growing negativity (for about the last 2 years) towards PCS comes because of these two departments. It isn't enough to make - with a free exceptions - great statues if these 2 departments are extremely lacking. Otherwise in the long run the negativity will absolutely overshadow the positive sides of PCS, if you ask me.

[Drakull]

its always the same with exposition perdiod, this time wondercon. If you want more people to ship, then prepare to pay statue at higher price

[bl00dymary]

Originally Posted by Drakull

its always the same with exposition perdiod, this time wondercon. If you want more people to ship, then prepare to pay statue at higher price

The statue is not cheap already.

[Old Snake]

The non-stop, almost weekly preorders make me forget about this.

[bonebreak2000]

I've been struggling with an issue as well. I was told I would have a resolution well over a month ago and nothing since then. I've sent 2 emails back in recent weeks with no reply at all.

If it was any other company paypal would have already been contacted to get involved. However I'm still here waiting patiently. They really do need to fix this.

[Deadlyblack]

Customer service can make or break a company.

Jerry should just hire a few more people. I doubt statue prices would go up a whole lot if he decides to do this. The customers are what keep companies in business, and if hiring a few people to help answer problems faster and getting statues out the door in a timely manner keeps people happy and coming back, I think he should make that investment.

[bonebreak2000]

Anyone have the PCS number on hand? I gave it out to someone a couple months back but I cant find it in my post history.

[dao2]

Originally Posted by bonebreak2000

Anyone have the PCS number on hand? I gave it out to someone a couple months back but I cant find it in my post history.

818 280 6375

it's on the first post of the customer service thread in this section if you ever need in the future

[bonebreak2000]

Originally Posted by dao2

818 280 6375

it's on the first post of the customer service thread in this section if you ever need in the future

I think its actually different now. At least it was when Jerry posted it recently. That number is disconnected.