Hi Jerry,
I paid for my USA robe Balrog in full on the day of preorder and for the shipping cost over two months ago. I've yet to hear back after multiple emails. Last I heard you guys were super busy due to X'mas but it is now the middle of Feb. Incredibly frustrated and I feel that I've given your customer service rep plenty of time to respond. Please let me know what is happening.
My email is
mingshuanchiang@hotmail.com
Hopefully you can help me out.
I paid for my order in full with the paypal address
s0972069@ed.ac.uk
I paid for the shipping via
deigua1228@gmail.com (transaction ID 8M3767922U844963L). I changed payment addresses because I moved out of the UK and no longer used the original email.
Thanks for your time.
EDIT: Sara is now looking into this for me.