Thanks guys, this was one of the pieces I was most excited to get just recently, so it sucks to have it turn up in bits. HS have been back in touch already and they sound almost as frustrated and disappointed as I am that the upgraded packaging has done little good.
I think the problem is that within the foam blocks the statue has plenty of room to move around and isn't secured in the same way as it would be if form-fitted styrene was used, as with Sideshow's pieces.
Anyway, HS have referred the matter to Roswell I think, so fingers crossed..
In the meantime, pics of the gory damage...
(The tail would be an easy fix, not so the dome unfortunately.)
