Yeah, there are more people like this in the hobby than you would expect, sadly. Dealing with 2 new ones right now. Communication is immediate at the start, emails/messages answered right away, then as soon as payment is sent and the promised delivery dates comes and goes they magically disappear and its radio silence. Known, published Marvel/DC artists.
I named a bunch of them a while ago but had my post edited by mods >_>
I'd say try doing business through reps/big name sites but even that isn't a guarantee, but it's more likely you'll be able to contact someone if things go South.
So, good luck out there I guess, hope you get your refund.
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