sideshow refunds for pcs

[wizardjones]

Anyone hear any good news? Are some of you still robbed of like $3000 dollars?

[WolfAtTheGates]

I've gotten nothing back off them.

[Blacksunn]

Nothing and now they are not answering their cell phones as well...

[DeadGhostKnight]

Is this just people waiting for credit from Sideshow?

I had mine months ago and it was about $3000, i did it all through Live Chat everything was cancelled right there and then and the credit showed up in my gift card section within a week.

And then when i wanted to use it i just hit up live chat again and they added it to whatever orders i wanted and i spread it over like 10 other orders ( from paying $500 on an order to paying off the last $50), they were super patient and did everything i asked with no quibbles.

I know Sideshow has had their website problems recently but Live Chat is working again and if you haven't tried it yet i suggest you do.

[qz33]

Originally Posted by DeadGhostKnight

Is this just people waiting for credit from Sideshow?

I had mine months ago and it was about $3000, i did it all through Live Chat everything was cancelled right there and then and the credit showed up in my gift card section within a week.

And then when i wanted to use it i just hit up live chat again and they added it to whatever orders i wanted and i spread it over like 10 other orders ( from paying $500 on an order to paying off the last $50), they were super patient and did everything i asked with no quibbles.

I know Sideshow has had their website problems recently but Live Chat is working again and if you haven't tried it yet i suggest you do.

No it's either people that are in limbo from issues before the transition or people that chose to get a refund from PCS instead of SS credit.

[Joppula]

Originally Posted by qz33

No it's either people that are in limbo from issues before the transition or people that chose to get a refund from PCS instead of SS credit.

Ah, well then I’m off this list. SS is giving me a credit. I’m grabbing that John Wick hot toys lol

[qz33]

Originally Posted by Joppula

Ah, well then I’m off this list. SS is giving me a credit. I’m grabbing that John Wick hot toys lol

A credit for an outstanding issue before the agreement?

[Joppula]

Originally Posted by qz33

A credit for an outstanding issue before the agreement?

A credit for a preorder made before the merger. I figured there was Zero chance PCS was giving up cash, so I requested a credit from SS.

Thank goodness for them and that option.

[wizardjones]

It sucks that PCS is not refunding because I'd probably Pre-order that SoundWave statue since they are actually shipping statues on time now.

[equi-nox76]

This is an similar example that Anovos recently posted:

The Refund Issue

This update reflects changes that pertain to orders placed on and after April 11, 2019.
To our customers,
To begin, we are going back in time to explain how a well-intended policy eventually led to a growing problem for both ANOVOS and customers alike. Specifically, how our Golden Rule policy concerning refunds prior to shipping ended up negatively affecting production cycles and fellow customers.
Our forementioned Golden Rule policy stated that so long as a pre-order product had not shipped, ANOVOS would provide a refund to any customer that requests it—no questions asked. While this policy is not standard in our industry, it was a way to make customers feel comfortable about their pre-order. The issue we experienced was not in its intent, so much as in its application.
For example, when a product had production issues and became delayed (as discussed in our earlier letter), we would push out the delivery date. This change caused some customers to cancel their orders, and in some ways, resulted in a buying habit of waiting until an item was in-stock prior to making a purchase. However, this “wait and see” behavior frequently backfired on the customer since the majority of our items are produced to meet a minimum order quantity, leaving little—if any—inventory available after pre-orders were fulfilled.
As an unintended consequence, cancelations of pre-orders caused a gradual shrinkage of overall production budget. Fewer pre-orders led to a number of issues including an increase in raw goods pricing, increase in per unit cost, a deprioritization of product (moving items to the back of manufacturing queue) and—in some extreme cases—the cancellation of items that no longer met the factory’s minimums. This not only elongated the manufacturing time for one project, but also other projects, causing a more systemic issue.
After careful study and consideration, the only conclusion is that the funds secured via pre-orders need to be locked in order to ensure a product is financed through production and delivery. The only path forward is one where all sales are final effective April 11, 2019. We will continue to honor any existing refund requests made prior to this policy change as business permits, and will still consider future refunds for customers after a product is in-stock and ready to ship, but only on a case-by-case review.
Many of you have been customers of ANOVOS for years, and we are thankful to our community for your loyalty and support. This decision was not made lightly, and is necessary to ensure all products are produced and delivered in a timely manner. Thank you for your understanding and continued support.
Joe Salcedo, CEO ANOVOS Productions LLC
Dana Gasser, COO ANOVOS Productions LLC


Chris