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06-24-2016, 01:28 PM
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#211
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Hercules
Join Date: Aug 2014
Posts: 14,326
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You send in your first batch Vampirella statue. That's if you still have it because by now you'd have passed the time window to return it to your retailer.
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06-24-2016, 01:30 PM
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#212
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Hercules
Join Date: Aug 2014
Posts: 14,326
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Quote:
Originally Posted by Nick Dynamite
Replacements are in hand and ready to go!
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Thank you for the response.
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06-24-2016, 03:05 PM
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#213
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Crime Syndicate
Join Date: Jul 2007
Location: Las Vegas, NV
Posts: 7,539
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Quote:
Originally Posted by Nick Dynamite
Viper - we have done so. We are contacting retailers. Keep in mind that we don't have the full list of retailers since many purchased from sub-distributors. Not all of this information is available to us. It's why we're posting here and the other statue forum to get the word out. We're asking fans to let retailers know because if word is not getting to them, we can't replace the statues. The goal is to replace the statues as quickly as humanly possible. If we can't reach the retailers because we don't know them all, and it may not be worth some peoples while to do this, it doesn't help the fans. We're trying to fix this and give the fans statues that they deserve. Does this make more sense to you?
Nick
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Yes it does and thank you for the clarification. I appreciate you taking the time to come on this forum and answer questions.
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06-24-2016, 03:43 PM
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#214
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Doh!
Join Date: Jul 2015
Posts: 12
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...
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06-26-2016, 12:18 AM
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#215
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Producer
Producer
Join Date: Sep 2015
Posts: 91
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CEO/Publisher
All you have to do is e-mail Dynamite Customer Service <customerservice@dynamite.com> and let them know that you want to replace and Manny will give you the info.
best!
Nick
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06-26-2016, 12:19 AM
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#216
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Producer
Producer
Join Date: Sep 2015
Posts: 91
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CEO/Publisher
Quote:
Originally Posted by Flatlynr
What do you have to send in to get a replacement?
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All you have to do is e-mail Dynamite Customer Service <customerservice@dynamite.com> and let them know that you want to replace and Manny will give you the info.
best!
Nick
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06-26-2016, 12:20 AM
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#217
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Producer
Producer
Join Date: Sep 2015
Posts: 91
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CEO/Publisher
Quote:
Originally Posted by AC_808
You send in your first batch Vampirella statue. That's if you still have it because by now you'd have passed the time window to return it to your retailer.
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Actually, we are still accepting returns from retailers. WE want everyone to be happy, and the retailers deserve the opportunity to send in and see for themselves. Let them know to contact their distributor to take care of this and they can cc me at nick.barrucci@dynamite.com
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06-26-2016, 12:21 AM
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#218
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Producer
Producer
Join Date: Sep 2015
Posts: 91
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CWO/Publisher
Quote:
Originally Posted by AC_808
Thank you for the response.
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My pleasure!
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06-26-2016, 12:23 AM
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#219
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Producer
Producer
Join Date: Sep 2015
Posts: 91
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CEO/Publisher
Quote:
Originally Posted by Viper245
Yes it does and thank you for the clarification. I appreciate you taking the time to come on this forum and answer questions.
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It's my pleasure. We're incredibly frustrated here because of the agent for the factory not handling this well with the factory. But regardless it's not the retailers nor the fans fault, so we need to adjust.
best!
Nick
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06-26-2016, 01:37 AM
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#220
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Sey hallo to my lille fren!
Join Date: Jun 2016
Location: California
Posts: 130
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It means a lot to collectors when business come in to clarify everything, you've guys got my respect and I feel comfortable putting your statues back on pre-order.
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