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Old 10-09-2017, 06:11 PM   #201
Arkalogik
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Quote:
Originally Posted by clutch View Post
Sure have. He sounds frustrated as well...
Ok so I just found out the issue with the Eve kit. In the beginning when I first made this mold we were trying our best to make it small enough to fit in our 5 gallon pressure pot. Because of this I made the walls of the mold really really thin. However, by the time we put on the jacket and all was said and done it was still an inch too big to fit into the damn pressure pot!

Once we got the new 15 gallon pot we were able to begin casting. We cast a run of Eve statues without any issues but now I guess the guys casting say the mold has quit locking well and each casting is requiring a lot of cleanup on the seams. Sooo to make a long story short we screwed ourselves on this mold trying to make it fit in our smaller pressure pot. Now that we got the 15 gallon big boy we can make new molds that will fit without a problem and turn out seamless.

It always sucks to have to remake a mold and spend a bunch more time and money into a statue we already finished but we have a ton of orders still to fulfill so we will make it soon! So sorry for the wait but I hope you understand it is to keep the quality at it's best!
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Old 10-11-2017, 09:46 AM   #202
The13thWarlock
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Speaking as a customer who’s had some issues like this in the past, I wish there had been some more communication. A lot of people get that stuff happens in the statue business. A phone call goes a long way... just reach out and say the statue is going to be delayed a few more weeks/months and tell people why. Maybe the customer wants another statue that’s readily available. Maybe the customer would enjoy a 10% discount on their next statue. Maybe they would be happy with a few comics thrown in the box when the statue does ship. Or maybe just the call would be enough.

For me, one of the things I really like about ARH was that it’s a small company and had a personal feel. I think a lot of people feel that way. I had my issues with Arahom and said all kind of stuff about him, daily, but we bounced a few emails back and forth and he’s a pretty cool guy in a rough business where things go wrong twice as often as they go right.

The point? Take the time to call people who gave you $300 and more. They deserve it, they will appreciate it and it’s just a damn cool thing to do.
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Old 10-11-2017, 09:14 PM   #203
clutch
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He did offer free shipping. lol Problem is they have nothing to ship.
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Old 10-12-2017, 05:59 AM   #204
The13thWarlock
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They usually do offer something when they get behind to keep people happy.
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