So I got my replacement heads today...after blowing the foam chunks off of the heads...
Looks better than the old head from the front...then...
Shiny paint rubs and missing paint on the back...
Foam the head was in...lots of paint rubbed off in there!
Other head...still has lazy eye, bandana painted part way down the forehead and bottom lip still sloppy and other misc. paint rubs.
Foam that head was in...hey, lots of paint in there too!
I don't understand why the heads were not wrapped in plastic or something instead of being cased directly in the foam. :slap
____ you Sideshow....____ you!
Here is the e-mail I spammed to every customer service person I have dealt with at Sideshow. I sent all the pictures as well.
Hello,
I received my Rogue replacement heads today and I am very, very upset with the way they were packaged. I don’t know why they heads were not wrapped in some sort of protective foam wrap or a plastic bag before being stuck in the crappy white foam boxes. Both heads were covered with the crumbly white foam and have paint rubs and damage because of the cheap packaging. One of the heads still has severely defective paint applications (headband painted too far down the forehead, eyes not straight, lower lip painted past line). Attached are several pictures of the heads and the foam cradles they were sent in.
I can’t believe that this is considered acceptable packaging.
Please let me know what can be done to make this right.
A very frustrated long time customer,
Excellent letter Natrix. Hope you let us know how they respond.
