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03-16-2018, 03:34 PM
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#1
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Sinister Six
Join Date: Jun 2006
Posts: 523
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Anyone able get PCS on the phone or get an email back?
Hi, dont mean to start a flame war but Ive been trying my hardest just to get a status updte/adress change on my preorders and can't reach anyone for almost a month now.
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03-16-2018, 03:40 PM
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#2
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Doctor Doom
Join Date: Sep 2013
Posts: 16,034
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Tried using different email to send?
What number are you calling?
Tried sending a brand new email?
Tried copying the email from the newsletter link to insure accuracy?
I spoke to them on the phone Monday.
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03-16-2018, 03:54 PM
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#3
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Sinister Six
Join Date: Jun 2006
Posts: 523
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Quote:
Originally Posted by qz33
Tried using different email to send?
What number are you calling?
Tried sending a brand new email?
Tried copying the email from the newsletter link to insure accuracy?
I spoke to them on the phone Monday.
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I got this from thier website
Account specific questions
Please email customerservice@pcstoy.com or call 805-306-1140
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03-16-2018, 04:01 PM
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#4
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What's another word for Thesaurus?
Join Date: Aug 2009
Location: Chicago
Posts: 2,381
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I have several email requests pertaining to canceling preorders and not one responded to....
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03-16-2018, 04:07 PM
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#5
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Doctor Doom
Join Date: Sep 2013
Posts: 16,034
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Quote:
Originally Posted by manboy
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Yep that looks correct. Be sure you send a brand new email and don't just reply to one.
May have to call several times throughout the day to get an answer.
Quote:
Originally Posted by Blacksunn
I have several email requests pertaining to canceling preorders and not one responded to....
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03-16-2018, 05:16 PM
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#6
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Doc Savage
Join Date: Jul 2015
Posts: 4,471
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Quote:
Originally Posted by Blacksunn
I have several email requests pertaining to canceling preorders and not one responded to....
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Mine was answered almost immediately FWIW.
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03-16-2018, 05:27 PM
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#7
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100,000 sperm and you were the fastest?
Join Date: Oct 2010
Location: Ewa Beach, Hawaii
Posts: 1,894
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I called twice this week and got someone on the line. Same number as listed above.
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03-16-2018, 05:53 PM
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#8
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Experience is something you don't get until just after you need it.
Join Date: Aug 2017
Location: Gotham City
Posts: 1,198
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You gotta leave a message. Thats what I did and I got a call back the next day.
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03-16-2018, 08:36 PM
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#9
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Nightwing
Join Date: Aug 2004
Posts: 1,535
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I Emailed about a broken Ken head I received about three weeks ago and Aurora replied asking for photos within hours. I sent them in and she immediately went radio silent, and has responded to any replies to that E-Mail or any fresh E-Mails I’ve sent since. The level of terrible that the PCS CS has reached since the ownership changed is just off the charts.
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03-19-2018, 12:03 AM
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#10
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Birdman
Join Date: Sep 2011
Location: Texas, USA
Posts: 379
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It seems their new "automated" email sorting system may be errantly auto-directing any email with "refund" in the title directly to the spam folder.
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